Customer Service Specialist

Gulfjobfair; Dubai; Vor Ort; AED 67.000 - 134.000; Vollzeit

Zusammenfassung

LALS Group is seeking a Customer Service Specialist in Dubai for Arabic-speaking clientele. The role handles inquiries via phone, email, live chat, and other channels, providing accurate information and resolution.

Candidates should have a higher education in related field, strong communication, CRM proficiency, and the ability to work independently in a fast-paced environment. The position emphasizes customer-centric service and meeting KPIs.

Qualifikationen

• Bachelor's degree or higher in a related field.
• Experience in customer service or call center preferred.
• Excellent verbal and written communication skills.
• Arabic language proficiency and English fluency.

Aufgaben

• Respond promptly and professionally to customer inquiries via phone, email, live chat, and other channels.
• Provide accurate information on products, services, policies, and processes.
• Handle complaints and requests with timely resolutions.
• Record and update customer data in the CRM.
• Follow up to ensure issues are resolved and expectations met.
• Coordinate with departments to resolve complex issues.
• Process orders, service bookings, returns, or related transactions.
• Escalate unresolved or sensitive issues to the appropriate supervisor.
• Maintain professional, courteous, customer-focused approach.
• Meet customer service KPIs for response time, resolution, and satisfaction.
• Identify recurring issues and suggest service improvements.
• Ensure compliance with data protection and confidentiality standards.
• Prepare customer service reports and maintain records.

Kenntnisse

Excellent communication skills

Fluency in English

Arabic language skills

CRM familiarity

MS Office

Multitasking

Ausbildung

Bachelor’s degree in related field

Tools

CRM systems

Microsoft Office

Jobbeschreibung

Customer Service Specialist

Company Name – LALS Group

Arabic Speaker

Location – Dubai

Key Responsibilities

• Respond promptly and professionally to customer inquiries through telephone, email, live chat, and other communication channels.
• Provide accurate information regarding company products, services, policies, procedures, and processes.
• Handle customer complaints, concerns, and requests efficiently, ensuring timely and satisfactory resolutions.
• Record, update, and maintain accurate customer information and interaction details in the company’s CRM or customer management system.
• Follow up with customers to ensure their issues have been resolved and their expectations have been met.
• Coordinate with relevant departments to resolve complex customer issues and improve service delivery.
• Process customer requests, orders, service bookings, returns, or other transactions as applicable.
• Escalate unresolved or sensitive issues to the appropriate supervisor or department.
• Maintain a professional, courteous, and customer-focused approach at all times.
• Meet established customer service KPIs, including response time, resolution time, customer satisfaction, and service quality targets.
• Identify recurring customer issues and recommend improvements to service processes and procedures.
• Ensure compliance with company policies, data protection requirements, and confidentiality standards.
• Prepare customer service reports and maintain records as required by management.

Qualifications and Requirements

• High school diploma or bachelor’s degree in Business Administration, Customer Service, Communications, or a related field.
• Previous experience in customer service, customer support, call centers, or a similar role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and conflict-resolution abilities.
• Good organizational skills and attention to detail.
• Proficiency in Microsoft Office applications and customer relationship management (CRM) systems.
• Ability to manage multiple tasks and prioritize work effectively in a fast-paced environment.
• Strong customer-focused attitude with a professional and positive approach.
• Ability to work independently and collaboratively as part of a team.
• Fluency in English is required; additional languages are an advantage.

Email : [e-mail] or [e-mail]