Customer Service Representative

Dr Nutrition LLC; Dubai; On-site; AED 536,000 - 804,000; Full time

Job summary

Dr Nutrition LLC in Dubai is seeking a Customer Service Representative to be the first point of contact for clients, handling inquiries and ensuring a smooth customer experience.

The ideal candidate has at least 2 years of Gulf market experience, proficiency in Arabic, and strong communication and problem-solving skills, with the ability to multitask and thrive under pressure.

Qualifications

• Minimum 2 years of experience in a customer service role in the Gulf market.
• Should Speak ARABIC.
• Bachelor in Science ( Chemistry, Bio, Agriculture, Biotechnology etc.).
• Strong Excel and Microsoft Office skills.
• Excellent communication and interpersonal abilities.
• Ability to work well under pressure and multitask.

Responsibilities

• Handle customer inquiries, complaints, and requests through various communication channels.
• Provide accurate information about products, services, and company policies.
• Maintain and update customer records in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Ensure customer satisfaction and build long-term relationships.
• Prepare regular reports on customer interactions and feedback.

Skills

Arabic language

Customer service

Communication

Problem solving

Microsoft Office

Education

Bachelor in Science (Chemistry, Bio, Agriculture, Biotechnology)

Tools

Excel

Microsoft Office

Job description

Job Description

We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative in Dubai. The ideal candidate should have at least 2 years of experience in the Gulf market, be proficient in Arabic, and possess strong communication and problem-solving skills. You will be the first point of contact for our clients, handling inquiries, providing information, and ensuring a smooth customer experience.

Job Description

We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative in Dubai. The ideal candidate should have at least 2 years of experience in the Gulf market, be proficient in Arabic, and possess strong communication and problem-solving skills. You will be the first point of contact for our clients, handling inquiries, providing information, and ensuring a smooth customer experience.

Key Responsibilities

• Handle customer inquiries, complaints, and requests through various communication channels.
• Provide accurate information about products, services, and company policies.
• Maintain and update customer records in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Ensure customer satisfaction and build long-term relationships.
• Prepare regular reports on customer interactions and feedback.

Qualifications

• Minimum 2 years of experience in a customer service role in the Gulf market.
• Should Speak ARABIC.
• Bachelor in Science ( Chemistry, Bio, Agriculture, Biotechnology etc.).
• Strong Excel and Microsoft Office skills.
• Excellent communication and interpersonal abilities.
• Ability to work well under pressure and multitask.