Customer Service Specialist

Hyva; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Hyva is seeking a Customer Service Specialist to provide logistics, administrative and financial support for sales orders in Dubai. You will communicate with new and existing customers to support revenue targets and ensure top-tier customer satisfaction.

The role involves handling quotations, price/delivery terms, ERP processing, and coordination with Finance on late payments. Strong English and a consultative sales approach are essential.

Qualifications

• Very good command of English language (both spoken and written).
• Excellent verbal and written skills with a consultative sales approach.
• Basic understanding of technology or strong interest in learning.
• BA degree in business-related field will be an asset.

Responsibilities

• Provide customer service and conduct sales with new and existing customers via telephone.
• Support dealers in regard to technical questions.
• Make agreements in regard to prices and delivery conditions.
• Create and send quotations and agreements in line with Hyva’s price policies, ensuring proper follow up.
• Ensure correct administrative completions of sales orders, such as the processing in the ERP system.

Skills

English proficiency

Verbal communication

Written communication

Consultative sales

Technology interest

Education

BA in business-related field

Job description

About the Role

The Customer Service Specialist provides logistic, administrative and financial support for completion of sales orders and regularly communications with new and existing customers to provide sales, meet revenue targets and provide a superior level of customer satisfaction.

Key Responsibilites

• Provide customer service and conduct sales with new and existing customers via telephone;


• Support the dealers in regard to technical questions;


• Make agreements in regard to prices and delivery conditions;


• Create and send quotations and agreements in line with Hyva’s price policies, ensuring proper follow up;


• Ensure correct administrative completions of sales orders, such as the processing in the ERP system;


• Ensures correct provision of information in regard to sales orders for invoicing, taking into account particulars;


• Monitor the delivery times and inform the customer;


• Maintain contact with the client, such as providing product and price information;


• Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions;


• Perform commercial activities focused on sales to attract new customers;


• Maintain contact with the customers;


• Analyze external market and competition;


• Work in conjunction with Finance department in regard to late payments and delivery stoppage.

Role Requirements

• Very good command of English language (both spoken and written)


• Excellent verbal and written skills with a consultative sales approach.


• Basic understanding of technology or strong interest in learning.


• BA degree in business related field will be an asset

Your Location: Dubai

Diversity, Equity & Inclusion (DEI) We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success. Join us and be part of a team where everyone belongs!

Hyva is one of the world’s leading providers of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. With over 20,000 customers and more than 40% global market share in front-end tipping cylinders, Hyva’s solutions move the world. Today, after being in operation for more than 45 years, Hyva is present in 110+ countries, has more than 30 fully-owned subsidiaries, has reached extraordinary service coverage and a manufacturing base that includes 14 production facilities across Brazil, China, Germany, India, Italy, and Mexico.