Customer Service Representative - Italian

MB Services; Dubai; On-site; AED 71,000 - 85,000; Full time

Benefits offered by this job

No sales targets

Medical Insurance

End of service gratuity

On job training

State-of-the-art infrastructure

Employee engagement programs

Salary: 7,000 AED

Job summary

MB Services in Dubai seeks an Italian Customer Service Representative to handle inquiries via phone, email and chat. You will maintain accurate customer records and deliver timely solutions, while working in rotational shifts. Prior back-office experience is a plus.

Maximize customer satisfaction through clear communication and professional service; the role emphasizes a supportive environment with growth opportunities and a focus on quality customer care.

Qualifications

• Bachelor's degree
• Proficient in Microsoft Office suite
• Exceptional Italian language fluency, computer literacy, phone etiquette, strong communication, and interpersonal skills.

Responsibilities

• Handle customer inquiries and provide assistance via phone, email and chat.
• Maintain accurate and up-to-date customer records and provide timely solutions.
• Work in rotational shifts.

Skills

Italian language fluency

Microsoft Office

Education

Bachelor's degree

Job description

MB Services is one of the fastest-growing outsourcing companies in Dubai that specializes in the management of customer care services and back-office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue to solidify ourselves as the industry leader in our country. At MB Services, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy, which have led to a continuous and growing engagement with industry-leading enterprises across the globe.

Responsibilities

As a Italian Customer Service Representative, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You will also be expected to maintain accurate and up-to-date customer records and provide timely and effective solutions to customer issues. You should also be able to work in rotational shifts. Prior back-office experience will be a plus.

Qualifications

• Bachelor's degree
• Proficient in Microsoft Office suite
• Exceptional Italian language fluency, computer literacy, phone etiquette, strong communication, and interpersonal skills.

What we offer:

• No sales or monthly targets
• Medical Insurance
• End of the service gratuity
• On job training
• State-of-the-art infrastructure
• Employee engagement and appreciation programs
• Salary: 7,000 AED

We are located in Dubai Outsourcing City. Building 4, Floor 3, Dubai, UAE