Customer Service Representative

Whites; Dubai; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

Competitive salary package

Job summary

Whites in Dubai is seeking a Client Service Representative for a client-facing role. You will manage orders, sales transactions, client affairs, and adjacent administrative tasks while coordinating with multiple departments to improve efficiency.

The position emphasizes excellent English communication and professional client interactions. The ideal candidate has 2+ years of relevant experience in high-end retail, fashion, call centers, or hospitality, and demonstrates a positive attitude with

Qualifications

• 2+ years of relevant experience; fresh graduates considered if criteria match.
• Experience in client-facing roles; BPO, luxury retail, or hospitality is preferred.
• Excellent English communication, both written and spoken, with refined accent.
• Ability to handle high-profile clients with poise and professionalism.
• Skilled in handling complaints, feedback, and research to resolve issues.

Responsibilities

• Client interfacing role, not back-office work.
• Manage operations of the business unit: orders, sales, client affairs, finance, admin, property maintenance.
• Collaborate with departments to optimize efficiency.
• Communicate across face-to-face, calls, chat, emails, etc.
• Participate in client retention programs.

Skills

Client service

Fresh graduates considered

English proficiency

High-profile client handling

Complaint handling

Professional appearance

Positive attitude

Job description

• Position Title: Client Service Representative
• Job Location: Dubai
• Training Location: Dubai
• Training Duration: 4-8 weeks
• Competitive Salary Package Incentives and Rewards.

Job Description

• Client Interfacing Role (not a back-office work)
• Manage the operations of business unit, including the management of orders, sales transactions, client affairs, financial matters, administrative tasks, and property maintenance management.
• Collaborate with diverse departments and business units to optimize operational efficiency.
• Communicate effectively across various mediums, encompassing face-to-face interactions, managing incoming and outgoing calls, chat correspondence, emails, etc.
• Active participation in the client retention program.

Job Specification

• +2 years of relevant experience. (Consideration for fresh graduates if they meet other qualifying criteria).
• Excellent client service skills preferably gained from BPO background (call center), high-end brand fashion retail industry, or 5-star hotels/hospitality industry.
• Advanced proficiency in English verbal and written communication with a refined accent.
• Capability to deal with high-profile clients with poise and professionalism.
• Proficient in handling clients' complaints, feedback, as well as being organized, a good researcher, detail-oriented and effective problem solver.
• Smart and professional looking with a confident personality.
• Demonstrate positive attitude with high energy level.