Relationship Manager

Client of Avomind; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Client of Avomind is seeking a Relationship Manager to onboard new clients and support growth of accounts through a value-based relationship approach. You will join a diverse team delivering impactful results.

Responsibilities include hitting KPI targets, engaging clients via voice and social channels, and maintaining high service levels while staying compliant. Multilingual skills and CFD sales experience are advantageous.

Qualifications

• Native Malayalam and Hindi speaker with fluency in English; additional languages are a plus.
• Bachelor's degree or equivalent qualification in Business, Finance, Economics, or a related field.
• Experience in sales within a CFD broker or financial trading environment.
• Experience managing a sales team within a CFD broker environment is an advantage.

Responsibilities

• Meet and exceed personal and team KPI targets.
• Activate retain and grow your customer portfolio through personalized voice and social media engagement.
• Develop professional and trusted relationships with your portfolio of clients ensuring they receive a high level of service and support.
• Research and identify opportunities to develop new prospects and assess customer potential.
• Prepare and execute effective sales activities using available tools reports action items and business insights.
• Understand customer needs and recommend appropriate solutions.
• Collaborate with relevant departments to resolve issues and complaints in a timely manner.
• Provide feedback to relevant teams regarding customer needs expectations and challenges.
• Continuously develop knowledge of financial markets and the company's products and services.
• Maintain accurate daily weekly and monthly reports as required by management.
• Adhere to all compliance regulatory and security requirements.
• Stay informed about global economic indicators central bank decisions and geopolitical developments that may impact financial markets.
• Translate complex financial and economic information into clear client-friendly insights.
• Undertake any additional duties and responsibilities as required.

Skills

Client relationship management

English communication

Analytical thinking

Self-motivation

Teamwork

Problem solving

Education

Bachelor's degree in Business/Finance/Economics

Job description

Reporting to the Team Lead Senior Relationship Manager As a Relationship Manager you will focus on onboarding new clients and supporting the growth of these accounts through a value-based relationship approach You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results

Key Responsibilities

• Meet and exceed personal and team KPI targets
• Activate retain and grow your customer portfolio through personalized voice and social media engagement
• Develop professional and trusted relationships with your portfolio of clients ensuring they receive a high level of service and support
• Research and identify opportunities to develop new prospects and assess customer potential
• Prepare and execute effective sales activities using available tools reports action items and business insights
• Understand customer needs and recommend appropriate solutions
• Collaborate with relevant departments to resolve issues and complaints in a timely manner
• Provide feedback to relevant teams regarding customer needs expectations and challenges
• Continuously develop knowledge of financial markets and the company's products and services
• Maintain accurate daily weekly and monthly reports as required by management
• Adhere to all compliance regulatory and security requirements
• Stay informed about global economic indicators central bank decisions and geopolitical developments that may impact financial markets
• Translate complex financial and economic information into clear client-friendly insights
• Undertake any additional duties and responsibilities as required

Qualifications

• Native Malayalam and Hindi speaker with fluency in English; additional languages will be considered an advantage.
• Strong understanding of forex trading, currency pairs, and the factors influencing market movements.
• Ability to analyze financial markets, economic indicators, and macroeconomic trends.
• Excellent client relationship management, interpersonal, and communication skills.
• Familiarity with financial regulations and licensing requirements relevant to the industry.
• Experience working in a sales role within a CFD broker or financial trading environment.
• Experience managing a sales team within a CFD broker environment is considered an advantage.
• Bachelor's degree or equivalent qualification in Business, Finance, Economics, or a related field.
• Excellent verbal and written communication skills, with the ability to manage multiple priorities and engage effectively with stakeholders.
• Strong interpersonal, analytical, and problem-solving skills.
• Self-motivated and able to work independently in a fast-paced, target-driven environment.
• Proactive mindset with a commitment to continuous improvement.
• Positive attitude and strong team-player mentality.