Customer Service Representative

Connex Emirates; Dubai; On-site; AED 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Career growth opportunities

Job summary

Connex Emirates in Dubai is seeking a friendly and professional Customer Service Representative to join our team at a junior level. You will help customers with inquiries, process orders, and maintain accurate records across multiple channels.

In this role, you will handle calls, emails, and live chat, provide product information, and strive to ensure high levels of customer satisfaction while leveraging CRM systems and Microsoft Office.

Qualifications

• Strong verbal and written communication skills.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in Microsoft Office and CRM systems is an advantage.

Responsibilities

• Assist customers with inquiries, complaints, and service requests.
• Provide information about products and services.
• Handle phone calls, emails, and live chat support.
• Process orders, returns, and exchanges efficiently.
• Maintain customer records and update databases.
• Resolve customer issues with a positive and problem-solving approach.
• Ensure high levels of customer satisfaction.

Skills

Verbal communication

Written communication

Multitasking

Interpersonal skills

Tools

CRM systems

Microsoft Office

Job description

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

Customer Service Representative

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

Key Responsibilities:

Assist customers with inquiries, complaints, and service requests.

Provide information about products and services.

Handle phone calls, emails, and live chat support.

Process orders, returns, and exchanges efficiently.

Maintain customer records and update databases.

Resolve customer issues with a positive and problem-solving approach.

Ensure high levels of customer satisfaction.

Requirements:

Previous experience in customer service is a plus.

Strong verbal and written communication skills.

Ability to handle multiple tasks and work under pressure.

Good problem-solving and interpersonal skills.

Proficiency in Microsoft Office and CRM systems is an advantage.

Willingness to work flexible shifts, including weekends and holidays.

What We Offer:

Competitive salary and performance-based incentives.

Career growth and professional development opportunities.

Friendly and team-oriented work environment.