Customer Service

Dr Nutrition UAE; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Dr Nutrition UAE in Dubai is seeking a Customer Service Representative to join our team. You will be the first point of contact for clients, handle inquiries, provide information, and ensure a smooth customer experience.

The ideal candidate has at least 2 years of Gulf market experience, is fluent in Arabic, and possesses strong communication and problem-solving skills. You will collaborate across departments to resolve issues and maintain accurate records.

Qualifications

• At least 2 years of Gulf market customer service experience.
• Proficient in Arabic.
• Degree or relevant certifications.
• Strong Excel and Microsoft Office skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and multitask.

Responsibilities

• Handle customer inquiries, complaints, and requests through various communication channels.
• Provide accurate information about products, services, and company policies.
• Maintain and update customer records in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Ensure customer satisfaction and build long-term relationships.
• Prepare regular reports on customer interactions and feedback.

Skills

Customer service

Arabic

Excel

Microsoft Office

Communication

Multitasking

Education

Bachelor degree or relevant certs

Tools

Microsoft Excel

Job description

Job Description:

We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative in Dubai. The ideal candidate should have at least 2 years of experience in the Gulf market, be proficient in Arabic, and possess strong communication and problem-solving skills. You will be the first point of contact for our clients, handling inquiries, providing information, and ensuring a smooth customer experience.

Key Responsibilities:

• Handle customer inquiries, complaints, and requests through various communication channels.


• Provide accurate information about products, services, and company policies.


• Maintain and update customer records in the system.


• Collaborate with other departments to resolve customer issues efficiently.


• Ensure customer satisfaction and build long-term relationships.


• Prepare regular reports on customer interactions and feedback.

Qualifications:

• Minimum 2 years of experience in a customer service role in the Gulf market.


• Should Speak ARABIC.


• Highly qualified with a degree or relevant certifications.


• Strong Excel and Microsoft Office skills.


• Excellent communication and interpersonal abilities.


• Ability to work well under pressure and multitask.