Contact Centre Agent (Omnichannel)

Ejadah; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Ejadah is seeking a Call Centre Agent in Dubai to join our Customer Experience team. The role requires strong communication in English and Arabic, extensive contact centre experience, and proficiency with CRM/ticketing tools.

You will handle voice, email, chat, and WhatsApp inquiries while maintaining accuracy, empathy, and adherence to call scripts. Candidates should be comfortable with rotating shifts including weekends and holidays in a fast-paced, multicultural environment, contributing to

Qualifications

• Minimum 2-5 years of Contact Centre experience.
• Experience handling voice, email, chat & WhatsApp customer interactions.
• Strong customer service and communication skills.
• Experience with CRM / ticketing systems, such as Salesforce, Genesys, Freshdesk or equivalent.
• Strong complaint handling, service request logging and escalation skills.
• Good typing, documentation and data-entry accuracy.
• Ability to work in a fast-paced, multicultural environment.
• Willingness to work rotational shifts, weekends and holidays as required.
• For the Bilingual Call Centre Agent position, candidates must have strong communication skills in English & Arabic.
• Experience within Facilities Management / FM customer service will be an added advantage.

Responsibilities

• Customer-Centric Attitude
• CRM and Ticketing Tools
• Call Script Adherence
• Patience and Empathy
• Typing and Documentation
• Stress Management
• Data Entry Accuracy

Skills

Contact centre experience

Bilingual English Arabic

Excellent communication

CRM proficiency

Multicultural teamwork

Typing accuracy

Tools

Salesforce

Genesys

Freshdesk

Job description

We are looking for experienced customer service professionals to join our Customer Experience team in Dubai.

Open Positions:

Call Centre Agent – Bilingual (English & Arabic)

What we’re looking for:

• Minimum 2-5 years of Contact Centre experience
• Experience handling voice, email, chat & WhatsApp customer interactions
• Strong customer service and communication skills
• Experience with CRM / ticketing systems, such as Salesforce, Genesys, Freshdesk or equivalent
• Strong complaint handling, service request logging and escalation skills
• Good typing, documentation and data-entry accuracy
• Ability to work in a fast-paced, multicultural environment
• Willingness to work rotational shifts, weekends and holidays as required
• For the Bilingual Call Centre Agent position, candidates must have strong communication skills in English & Arabic
• Experience within Facilities Management / FM customer service will be an added advantage

Customer-Centric Attitude

CRM and Ticketing Tools

Call Script Adherence

Patience and Empathy

Typing and Documentation

Stress Management

Data Entry Accuracy

If you have relevant Contact Centre experience and are passionate about delivering excellent customer service, we would like to hear from you.