Customer Service Rep. (CSR) | Logistics | Accounts Support | Jobs in Dubai

talentbridgedubai

Dubai

On-site

AED 56,000 - 67,000

Full time

14 days+

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Benefits offered by this job

Permanent, full-time role

Job summary

talentbridgedubai in Dubai seeks a Customer Service Representative (CSR) with strong billing and invoicing expertise to support freight, warehousing and customs clearance. The role requires fluent English and Russian language skills, plus sharp attention to detail for financial documentation.

The CSR will review and generate invoices, resolve discrepancies, and collaborate with Accounts Receivable on overdue balances in a fast-paced logistics environment.

Qualifications

Russian language proficiency is mandatory.
Excellent communication and customer service skills.
Strong attention to detail in financial documents.
Proficient with MS Office (Excel, Word, Outlook).

Responsibilities

Review and generate invoices for logistics services.
Collaborate with operations to validate billing data and resolve discrepancies.
Respond to customer inquiries regarding invoices, charges and payment status.
Resolve disputes related to overcharges, incorrect billing, or missing documentation.
Monitor and manage billing queues to ensure timely processing.
Maintain accurate billing records and complete documentation.
Work with Accounts Receivable on overdue invoices and collections.
Provide billing support during audits or financial reviews.
Suggest process improvements to reduce errors and improve efficiency.
Maintain professionalism in client communications.

Skills

Russian

English

Communication

Problem solving

Customer service

Attention to detail

MS Office

Tools

Excel

Word

Outlook

Job description

Customer Service Rep. (CSR) | Logistics | Accounts Support | Jobs in Dubai

Customer Service Representative (CSR) | Logistics Billing Specialist | Accounts Support | Jobs in Dubai

Location: Dubai, United Arab Emirates (JAFZA)
Industry: Logistics / Freight / Warehousing / Customs Clearance
Reports To: Accounts / Operations Manager
Salary (tax-free): AED 5,000 6,000 per month

Customer Service Representative (CSR) | Logistics Billing Specialist | Accounts Support Executive | Jobs in Dubai

About the Role:
Our client, a logistics company in Dubai, is seeking a Customer Service Representative (CSR) with strong billing and invoicing expertise to support their freight, warehousing, and customs clearance operations. The successful candidate will be responsible for reviewing and generating invoices, resolving billing discrepancies, and supporting collections. This role requires excellent communication skills, attention to detail, and proficiency in Russian to liaise effectively with clients.

Key Responsibilities

Review and generate invoices for logistics services, including freight, warehousing, and customs clearance.
Collaborate with operations teams to validate billing data and resolve discrepancies.
Respond to customer inquiries regarding invoices, charges, and payment status.
Resolve disputes related to overcharges, incorrect billing, or missing documentation.
Monitor and manage billing queues to ensure timely processing of transactions.
Maintain accurate billing records and ensure documentation is complete.
Work closely with Accounts Receivable on overdue invoices and collections.
Provide billing support during audits or financial reviews.
Suggest process improvements to reduce errors and improve efficiency.
Maintain professionalism in communication with clients, vendors, and coworkers.

Candidate Requirements

Proficiency in Russian (mandatory) and fluent English.
Excellent communication, problem-solving, and customer service skills.
High attention to detail and accuracy in financial documentation.
Technical Skills: MS Office Suite proficiency (Excel, Word, Outlook at minimum).
Ability to work independently and as part of a team in a fast-paced environment.

Benefits & Compensation