Customer Service Officer UAE Nationals Only

Zurich Insurance; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Zurich Insurance, Dubai office, is seeking a Customer Service Officer to handle customer requests via phone or written channels and to maintain strong relationships by delivering market-leading service. The role requires 2+ years in a related field, a Bachelor’s degree (or equivalent), and fluency in English and Arabic.

Knowledge of AS400 and Content Navigator is preferred, with a focus on accuracy and problem solving.

Qualifications

• UAE National with Family Book or equivalent residency considerations
• Bachelor’s degree preferred (or equivalent) with 2+ years in related field
• Understanding of the Insurance Industry and employee benefits
• Experience in an international, diverse organization is beneficial
• Excellent written and verbal communication in English and Arabic
• Experience with AS400 and Content Navigator
• Analytical and problem-solving mindset
• Accuracy and attention to detail
• Ability to build and maintain strong relationships with customers and stakeholders
• Good organisational and planning skills

Responsibilities

• Set and achieve targets to maintain productivity, efficiency and quality standards
• Meet customer requirements with service excellence
• Build and maintain strong customer relationships through processing a range of tasks and services
• Demonstrate knowledge of relevant systems, products, processes, and procedures
• Collaborate across all operational areas to support team culture
• Resolve basic queries from customers and agents
• Identify and pursue continuous improvement opportunities

Skills

Customer service

Communication

Arabic

AS400

Content Navigator

Education

Bachelor’s degree or equivalent

Tools

AS400

Content Navigator

Job description

Job Description:

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local communities understand and protect themselves from risk both locally and globally.

The Costumer Service Officer will process customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.

Job Accountabilities

As Customer Service Officer, the key responsibilities will be:

• Set and achieve targets to maintain productivity, efficiency and quality standards.
• Meet the requirements of their customers
• Build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
• Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas.
• Take personal responsibility for resolving basic queries from customers and agents.
• Help identifying and taking forward continuous improvement opportunities.

Job Qualifications

To be successful in this role, you will need:

• To be a UAE National with Family Book.
• Bachelor’s degree preferred (or equivalent), and 2 or more years of experience in related field.
• Understanding of the Insurance Industry and employees’ benefits.
• Previous experience working within an international and diverse cultural organization would be beneficial.
• Excellent communication skills both written and verbal in English and Arabic.
• Expertise in systems such as AS400 and Content Navigator.
• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Proven ability to build and maintain strong working relationships with customers and external and internal stakeholders.
• Effective personal organization and planning skills.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Location(s): AE - Dubai
• Remote working: No
• Schedule: Full Time
• Recruiter name: Bashair Alnaqbi
• Closing Date: 7 Sep 2026