Service Consultant

Careers at UAE; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

Zurich Workplace Solutions (ZWS) in Dubai is hiring a Service Consultant to join their Contact Center team. You will be responsible for processing customer requests and ensuring excellent service delivery.

The ideal candidate has a Bachelor's degree and at least 2 years of relevant experience. Understanding of insurance and corporate savings is strongly preferred. Proficiency in Arabic is a must. A full-time schedule is offered along with a dynamic work environment.

Qualifications

• 2+ years of experience in a related field.
• Understanding of corporate savings and pensions.
• Experience in a fast-paced, customer-centric environment.

Responsibilities

• Process customer requests to meet expectations.
• Build and maintain excellent customer relationships.
• Collaborate across operational areas for effective service.

Skills

Analytical mindset

Attention to detail

Proficiency in Microsoft Office

Negotiation skills

Bilingual Arabic proficiency

Education

Bachelor’s degree (or equivalent)

Job description

Service Consultant

Job Summary

Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the heart of the DIFC’s International Financial Centre. They provide localized workplace savings solutions that offer flexibility, control and make a positive difference to long-term financial security.

ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020. To support our expansion, we’re looking for a dynamic and passionate Service Consultant to join the Contact Center team.

In this role, you will be responsible for processing customer requests (either via phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.

Job Accountabilities

As Service Consultant, your role will involve:

• Meet customer requirements through processing a range of tasks encompassing the full product range.
• Identify, build and maintain excellent customer relationships and loyalty through processing a range of tasks.
• Demonstrate knowledge of relevant systems, products, processes and procedures to aid delivery of a first-class service to our customers.
• Takes personal responsibility for resolving customers’ concerns.
• Work collaboratively across all Operational areas.
• Demonstrate a flexible and co-operative approach towards changing business needs.
• Professional and accountable for all their actions.
• Provide feedback and recommendations for improvement of customer service processes and systems to manager and colleagues.

Job Qualifications

To be successful in your role, you will need:

• Bachelor’s degree preferred (or equivalent), and 2 or more years of experience in a related field.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.
• Relevant experience in a fast-paced and customer-centric environment.
• Native or Bilingual Arabic proficiency.

Skills:

• Analytical and problem‑solving mindset.
• Accuracy and Attention to details.
• Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
• Excellent negotiation and communication skills both written and verbal in English.
• Ability to handle pressure and stressful situations whilst adhering to customer support policy and standards.

We are an equal opportunity employer who knows that each employee is unique – that’s what makes our team so great!

• Location(s): AE – Dubai
• Remote working: No
• Schedule: Full Time
• Recruiter name: Asma Alrais