Customer Service Officer

Connex Emirates; Dubai; On-site; AED 56,000 - 67,000; Full time

Benefits offered by this job

Travel benefits

Health insurance

Paid annual leave

Job summary

Kuwait Airways in Dubai is seeking a Customer Service Officer to assist passengers throughout their travel journey, handling check-in, boarding, inquiries, and service support while ensuring a smooth, professional airport experience aligned with Kuwait Airways’ service standards.

High school diploma or equivalent, strong English communication, and customer service experience in aviation or hospitality are required.

Qualifications

• High school diploma or equivalent.
• Strong English communication skills (Arabic is a plus).
• Customer service experience, preferably in aviation or hospitality.
• Ability to work shifts, weekends, and holidays.
• Professional appearance and positive attitude.
• Physically fit and able to stand for long periods.

Responsibilities

• Greet passengers and assist with check-in procedures.
• Provide flight, ticketing, and travel information.
• Manage passenger issues, special requests, and complaints.
• Coordinate with ground staff, security, and flight operations teams.
• Ensure compliance with airline procedures, safety rules, and documentation standards.
• Assist passengers requiring special support or mobility assistance.
• Manage boarding gates, announcements, and passenger flow.

Skills

Customer service

English proficiency

Arabic helpful

Education

High school diploma

Tools

GDS knowledge

Airline check-in systems

Job description

Salary : 5500 AED

Industry : Aviation

Last Date : December 26, 2025

Location : Office 101, Business Tower, Sheikh Zayed Road, Dubai, UAE

Position Title: Customer Service Officer

Employment Type: Full-Time

Start Date: Immediate

Role Overview

You will assist passengers throughout their travel journey, handling check-in, boarding, inquiries, and service support while ensuring a smooth, professional airport experience aligned with Kuwait Airways’ service standards.

Key Responsibilities

• Greet passengers and assist with check-in procedures.
• Provide accurate flight, ticketing, and travel information.
• Manage passenger issues, special requests, and complaints professionally.
• Coordinate with ground staff, security, and flight operations teams.
• Ensure compliance with airline procedures, safety rules, and documentation standards.
• Assist passengers requiring special support or mobility assistance.
• Manage boarding gates, announcements, and passenger flow.

High school diploma or equivalent.

Strong English communication skills (Arabic is a plus).

Customer service experience, preferably in aviation or hospitality.

Ability to work shifts, weekends, and holidays.

Professional appearance and positive attitude.

Physically fit and able to stand for long periods.

Desired Requirements

• Airline or airport operations experience.
• Knowledge of GDS or airline check-in systems.
• Strong multitasking and problem-solving skills.
• Previous experience in fast-paced service environments.

Contract

Full-time, permanent role.

Competitive salary with yearly increments.

Travel benefits and discounted tickets.

Health insurance and paid annual leave.

Training and career development programs.

Company Description

Kuwait Airways is the national carrier of the State of Kuwait, serving regional and international destinations with a commitment to safety, service excellence, and comfort.

Known for its strong legacy, modern fleet expansion, and focus on high-quality passenger service.

Offers stable career opportunities, professional development, and global aviation exposure.

Location

Office 101, Business Tower, Sheikh Zayed Road, Dubai, UAE