Aviation Customer Experience Specialist - Dubai, Full-Time

Connex Emirates; Dubai; On-site; AED 56,000 - 67,000; Full time

Benefits offered by this job

Travel benefits

Health insurance

Paid annual leave

Job summary

Kuwait Airways in Dubai is seeking a Customer Service Officer to assist passengers throughout their travel journey, handling check-in, boarding, inquiries, and service support while ensuring a smooth, professional airport experience aligned with Kuwait Airways’ service standards.

High school diploma or equivalent, strong English communication, and customer service experience in aviation or hospitality are required.

Qualifications

• High school diploma or equivalent.
• Strong English communication skills (Arabic is a plus).
• Customer service experience, preferably in aviation or hospitality.
• Ability to work shifts, weekends, and holidays.
• Professional appearance and positive attitude.
• Physically fit and able to stand for long periods.

Responsibilities

• Greet passengers and assist with check-in procedures.
• Provide flight, ticketing, and travel information.
• Manage passenger issues, special requests, and complaints.
• Coordinate with ground staff, security, and flight operations teams.
• Ensure compliance with airline procedures, safety rules, and documentation standards.
• Assist passengers requiring special support or mobility assistance.
• Manage boarding gates, announcements, and passenger flow.

Skills

Customer service

English proficiency

Arabic helpful

Education

High school diploma

Tools

GDS knowledge

Airline check-in systems

Job description

Kuwait Airways in Dubai is seeking a Customer Service Officer to assist passengers throughout their travel journey, handling check-in, boarding, inquiries, and service support while ensuring a smooth, professional airport experience aligned with Kuwait Airways’ service standards.

High school diploma or equivalent, strong English communication, and customer service experience in aviation or hospitality are required.