Customer Service Officer

Adrenark Park; Abu Dhabi; On-site; AED 78,000 - 112,000; Full time

Job summary

Adrenark Park in Abu Dhabi seeks a Customer Service Officer to manage queries and complaints, staying calm when customers are frustrated and using computer systems to assist them.

The role involves guiding visitors to Al Qana promotions, events and destinations, answering questions across channels, processing requests, and maintaining accurate records to ensure customer satisfaction.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Job description

Position Summary

The Customer Service Officer will manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

The Customer Service Officer attracts potential customers by answering information and/or questions; suggesting information about Al Qana and its promotions, events, destinations, etc. and fulfil customer needs to ensure customer satisfaction.

Key Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.