Customer Service Officer

applydubaijob.com; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

Al Qana Property Management is seeking a Customer Service Officer for its Abu Dhabi team. You will respond to customer inquiries, provide accurate information about services, promotions, events, and destinations, and ensure customer needs are addressed effectively.

The role requires strong communication, a service-oriented mindset, and the ability to maintain high customer satisfaction while building positive relationships and representing the company professionally.

Qualifications

• Customer service experience is an advantage.
• Strong communication and interpersonal skills.
• Ability to understand customer needs and provide solutions.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Provide accurate information about services, promotions, events, and destinations.
• Assist potential customers by understanding their needs and offering suitable solutions.
• Maintain high customer satisfaction through excellent service.
• Promote offerings and enhance customer engagement.
• Build positive relationships while representing the company professionally.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Customer relationships

Job description

Job Title: Customer Service Officer

Employer: Al Qana Property Management

Job Location: Abu Dhabi, United Arab Emirates

Employment Type: Full Time

Salary: AED 4,500 - 6,500 per month (as estimated in source posting)

Candidate Prerequisites: Customer Service Best Practices | Excellent Communication & Interpersonal Skills | Problem-Solving & Relationship Building | Customer Service Experience an Advantage

Position Summary

Al Qana Property Management is looking for a professional and customer-focused Customer Service Officer to join its team in Abu Dhabi. This opportunity is ideal if you enjoy interacting with customers, providing exceptional service, and creating positive customer experiences.

You'll respond to customer inquiries, provide accurate information about the company’s services, promotions, events, and destinations, and ensure customer needs are addressed effectively. The role requires strong communication skills, a service-oriented mindset, and the ability to maintain high customer satisfaction.

Core Accountabilities

• Respond to customer inquiries in a professional and timely manner.
• Provide accurate information about company services, promotions, events, and destinations.
• Assist potential customers by understanding their needs and offering suitable solutions.
• Maintain a high level of customer satisfaction through excellent service.
• Promote the company’s offerings and enhance customer engagement.
• Build positive relationships with customers while representing the company professionally.

Skills & Experience Required

Education & Experience: Not specified in source posting; customer service experience is an advantage.

Technical Proficiency: Strong knowledge of customer service best practices, customer communication and relationship management, and service delivery and customer satisfaction principles.

Core Competencies: Excellent communication and interpersonal skills; strong problem-solving and customer relationship skills; ability to work in a fast-paced environment; professional attitude with a customer-focused approach.