Guest Services & Engagement Officer

applydubaijob.com; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

Al Qana Property Management is seeking a Customer Service Officer for its Abu Dhabi team. You will respond to customer inquiries, provide accurate information about services, promotions, events, and destinations, and ensure customer needs are addressed effectively.

The role requires strong communication, a service-oriented mindset, and the ability to maintain high customer satisfaction while building positive relationships and representing the company professionally.

Qualifications

• Customer service experience is an advantage.
• Strong communication and interpersonal skills.
• Ability to understand customer needs and provide solutions.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Provide accurate information about services, promotions, events, and destinations.
• Assist potential customers by understanding their needs and offering suitable solutions.
• Maintain high customer satisfaction through excellent service.
• Promote offerings and enhance customer engagement.
• Build positive relationships while representing the company professionally.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Customer relationships

Job description

Al Qana Property Management is seeking a Customer Service Officer for its Abu Dhabi team. You will respond to customer inquiries, provide accurate information about services, promotions, events, and destinations, and ensure customer needs are addressed effectively.

The role requires strong communication, a service-oriented mindset, and the ability to maintain high customer satisfaction while building positive relationships and representing the company professionally.