Customer Service & Licensing Registration Specialist

Frappe; United Arab Emirates; On-site; AED 33,000 - 60,000; Full time

Job summary

Bin Yaber Driving Institute L.L.C seeks a Customer Service Personnel to manage inquiries via phone, email, and chat, process orders, and maintain customer records. The role involves front-desk interaction, guiding customers through license options, and ensuring a high level of service in a fast-paced environment.

The ideal candidate has strong communication skills, patience, and a commitment to customer satisfaction.

Qualifications

• Experience in customer service is advantageous.
• Familiarity with CRM systems is beneficial.
• Strong communication and patience are essential.

Responsibilities

• Meet & greet customers at the reception/registration counter.
• Explain activities and license options to customers.
• Inform customers about discounts, promotions, and schedules.
• Answer calls and emails professionally and promptly.
• Assist customers with filling applications and registrations.
• Process and verify documentation for licensing and transfers.
• Maintain customer records and learn permit issuance where applicable.
• Coordinate with transport teams for pickups and drops.
• Log complaints and provide feedback to improve service.
• Submit daily task reports to supervisor and follow up on actions.

Skills

Team Work

Planning & Organizing

Communication

Customer Service

Problem Solving

Listening

Job description

Bin Yaber Driving Institute L.L.C seeks a Customer Service Personnel to manage inquiries via phone, email, and chat, process orders, and maintain customer records. The role involves front-desk interaction, guiding customers through license options, and ensuring a high level of service in a fast-paced environment.

The ideal candidate has strong communication skills, patience, and a commitment to customer satisfaction.