Customer Service Representative-NL

Frappe; United Arab Emirates; On-site; AED 33,000 - 60,000; Full time

Job summary

Bin Yaber Driving Institute L.L.C seeks a Customer Service Personnel to manage inquiries via phone, email, and chat, process orders, and maintain customer records. The role involves front-desk interaction, guiding customers through license options, and ensuring a high level of service in a fast-paced environment.

The ideal candidate has strong communication skills, patience, and a commitment to customer satisfaction.

Qualifications

• Experience in customer service is advantageous.
• Familiarity with CRM systems is beneficial.
• Strong communication and patience are essential.

Responsibilities

• Meet & greet customers at the reception/registration counter.
• Explain activities and license options to customers.
• Inform customers about discounts, promotions, and schedules.
• Answer calls and emails professionally and promptly.
• Assist customers with filling applications and registrations.
• Process and verify documentation for licensing and transfers.
• Maintain customer records and learn permit issuance where applicable.
• Coordinate with transport teams for pickups and drops.
• Log complaints and provide feedback to improve service.
• Submit daily task reports to supervisor and follow up on actions.

Skills

Team Work

Planning & Organizing

Communication

Customer Service

Problem Solving

Listening

Job description

Bin Yaber Driving Institute L.L.C ·30 Sep, 2026

We are seeking a Customer Service Personnel to play a crucial role in maintaining positive customer relationships. Responsibilities include responding to customer inquiries via phone, email, and chat, processing orders, and managing accurate customer records. Successful candidates will possess strong communication skills, patience, and a commitment to ensuring customer satisfaction. Prior experience in customer service and familiarity with CRM systems are advantageous. This role is suited for individuals who thrive in a dynamic environment and are dedicated to delivering exceptional service, contributing to the overall success of our customer-centric approach.

• Meet & greet customers visiting the Reception / Registration Counter at Head Office / Branch
• Enquire & Explain the activities as per the type of license selected by the student / customer
• Explain about the ongoing discounts & promotions
• Answer the calls/mails in a timely, appropriate & professional manner
• Provide information for all the needs of the customer pertaining to the Driving Licensing services the company is offering
• Inform the student / customer on the duration of training/classes as per the vehicle category
• Inform the student / customer about the available schedule types, charges & payment terms
• Assist the customer/student to fill up the Application Form & register as per the type of license
• Complete & verify the documentation for Bin Yaber Registration as per RTA requirements
• Council the student / customer to rectify the issues in documentation
• Register the student / customer for beginner course / Intermediate / Expert & E-Traffic
• Maintain record of student file & issue learning permit
• Inform the Fleet & Transport team for transport for pickups & drops
• Check for mandatory requirements of E-learning / Theory class
• Verify Transfer checklist & reopening of file form for Transfer & Reopening customers/students
• Ensure that the amendment details are entered in the student / customer file
• Issue the License in a professional manner
• Log student/customer complaints & feedback received through Complaint box, Direct Complaint, Call Center, Email or Social Media
• Evaluate & classify the complaint & communicate to the concerned team
• Communicate with immediate superior on the nature of the complaint for taking suitable corrective action
• Communicate to student / customer on the action taken & record the closings
• Submit daily reports to immediate superior on the allotted tasks
• Maintain QHSE procedures as per the company policy
• Attending to Front Desk, Registration, booking & scheduling activities as and when requiredAny other task as and when assigned by the immediate superior

• Team Work Skills
• Planning & Organizing Skills
• Communication Skills
• Customer Service Skills
• Problem Solving Skills
• Listening Skills