Call Centre Specialist

Twaddan LLC; Umm Al Quwain; On-site; AED 100,000 - 145,000; Full time

Job summary

Twaddan LLC in Umm Al Quwain is seeking a Call Centre Specialist to manage inbound and outbound calls, respond to customer inquiries, and resolve issues while maintaining high service standards.

The role requires strong communication, problem-solving, and leadership to guide a team, monitor quality, and improve the customer experience. Experience in multi-channel support and flexible hours is preferred, with a focus on professionalism and customer satisfaction.

Qualifications

• Minimum of 3 years in customer service.
• Supervisory experience preferred.
• Experience across multiple communication channels.
• Strong leadership and organizational skills.
• Excellent problem-solving and interpersonal skills.
• Ability to handle customers professionally and efficiently.
• Flexibility in working hours.

Responsibilities

• Manage daily customer service systems and operations.
• Prepare periodic reports on customer service performance.
• Monitor service quality and ensure compliance with approved standards.
• Handle customer concerns and resolve complaints professionally.
• Support team development and performance improvement.
• Contribute to enhancing the overall customer experience.

Skills

Customer service experience

Supervisory experience

Multi-channel communication

Leadership

Interpersonal skills

Job description

We are seeking a professional and customer-focused Call Centre Specialist to manage inbound and outbound calls, respond to customer inquiries, resolve issues efficiently, and maintain a high level of customer satisfaction. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the capability to handle customer interactions professionally while meeting service quality standards.

Requirements

• Minimum of 3 years of experience in customer service
• Previous supervisory experience is preferred
• Knowledge of managing multiple communication channels
• Strong leadership and organizational skills
• Excellent problem-solving and interpersonal skills
• Ability to handle customers professionally and efficiently
• Flexibility in working hours

Responsibilities

• Manage daily customer service systems and operations
• Prepare periodic reports on customer service performance
• Monitor service quality and ensure compliance with approved standards
• Handle customer concerns and resolve complaints professionally
• Support team development and performance improvement
• Contribute to enhancing the overall customer experience