Customer Service Associate

Careerfier; Dubai; Sur place; AED 120 000 - 200 000; Plein temps

Résumé du poste

Careerfier in Dubai is seeking a Customer Service / Service Operations professional to handle inquiries, process orders, coordinate schedules, and support service teams. The role emphasizes proactive collaboration and data-driven reporting.

You will work with technicians, drivers, and suppliers, maintain documentation, and help drive service improvements. Experience with CRM and MS Office is preferred; strong communication and organizational skills are essential.

Qualifications

• Excellent communication and customer-service mindset.
• Strong organizational and problem-solving abilities.
• Ability to work proactively and coordinate with cross-functional teams.

Responsabilités

• Handle customer inquiries, complaints, feedback, and follow-ups through calls, emails, and messages.
• Process customer orders, coordinate service schedules, and support resource planning.
• Monitor service providers' work orders and ensure timely completion.
• Coordinate spare parts inventory records, allocation, and stock control.
• Maintain service documentation, reports, and operational data analysis.
• Support and coordinate with technicians, installers, drivers, and service teams to achieve service targets.
• Assist with administrative tasks and service improvement projects.

Connaissances

Communication skills

Problem-solving

Team collaboration

Proactive work style

Outils

CRM systems

MS Office

Description du poste

Responsibilities

• Handle customer inquiries, complaints, feedback, and follow-ups through calls, emails, and messages
• Process customer orders, coordinate service schedules, and support resource planning
• Monitor service providers' work orders and ensure timely completion
• Coordinate spare parts inventory records, allocation, and stock control
• Maintain service documentation, reports, and operational data analysis
• Support and coordinate with technicians, installers, drivers, and service teams to achieve service targets
• Assist with administrative tasks and service improvement projects

Requirements

• 1-3 years of experience in customer service or service operations
• Experience with CRM systems and service process management preferred
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Strong reporting skills
• Basic technical knowledge of products/services
• Excellent communication, organization, and problem-solving skills
• Ability to work proactively and collaborate with teams