Customer Experience Associate

Middle Eastern Gems - Saudi Arabia; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Middle Eastern Gems - Saudi Arabia is seeking a proactive Customer Experience Associate to enhance the customer journey across multiple channels. You will manage inquiries, deliver timely assistance, and resolve service issues while maintaining high satisfaction and accurate records.

The role emphasizes strong communication, problem-solving, and collaboration with internal teams to strengthen customer relationships and promote service excellence.

Qualifications

• Excellent verbal and written communication.
• Strong customer service mindset and relationships.
• Proven problem-solving and critical-thinking abilities.
• Ability to manage inquiries professionally.
• Detail-oriented with strong organizational skills.
• Proficient in MS Office and CRM systems.
• Collaborates across departments.

Responsibilities

• Respond to customer inquiries across channels and provide timely assistance.
• Resolve service-related issues to maintain a smooth customer journey.
• Maintain accurate customer records and log interactions.
• Identify opportunities to improve service and customer satisfaction.
• Coordinate with internal departments to support customer engagement initiatives.

Skills

Communication skills

Customer service

Relationship mgmt

Problem solving

Organizational skills

MS Office

Cross-department collab

Education

Business Administration

Communications

Marketing

Tools

CRM systems

Microsoft Office

Job description

Position: Customer Experience Associate

Role Description

We are seeking a proactive and customer-focused Customer Experience Associate to deliver exceptional service and create positive customer interactions. This role involves managing customer inquiries, providing timely assistance, resolving service-related issues, and ensuring a smooth customer journey across various communication channels. Responsibilities include responding to customer feedback, maintaining accurate customer records, identifying service improvement opportunities, coordinating with internal departments, and supporting customer engagement initiatives. The successful candidate will play an important role in strengthening customer relationships, improving satisfaction levels, and maintaining high service standards. Strong communication, problem-solving, and interpersonal skills are essential for creating a professional and positive customer experience.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
• Excellent verbal and written communication skills.
• Strong customer service and relationship management abilities.
• Good problem-solving and critical-thinking skills.
• Ability to manage customer inquiries and handle feedback professionally.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and customer management systems.
• Ability to collaborate effectively with different departments.
• Positive attitude with a strong commitment to customer satisfaction.