Customer Care Executive

Al Masaood; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Masaood is seeking a Customer Care Executive to handle inquiries, provide product information, and resolve issues over the phone, ensuring a positive customer experience. The role focuses on delivering timely and professional support to customers in a fast-paced environment.

The ideal candidate has 1–2 years in customer service, strong communication skills, and proficiency in MS Office. Diploma or equivalent is required, with the ability to work both independently and as part of a team.

Qualifications

• 1-2 years of experience in customer service, call center, or a related role.
• Diploma or equivalent qualification.
• Strong communication and interpersonal skills.
• Good problem-solving and critical-thinking abilities.
• Proficient in MS Office applications.
• Customer-focused mindset.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries and provide accurate product and service information.
• Resolve customer complaints and escalate complex issues when necessary.
• Verify customer information and maintain accurate records.
• Complete call logs and reports in a timely manner.
• Identify customer concerns and communicate trends to management.
• Adhere to quality standards and customer service guidelines.

Skills

Communication

Interpersonal skills

Problem solving

MS Office

Teamwork

Education

Diploma

Tools

MS Office

Job description

Job Description

Job Purpose

The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services. The role ensures a positive customer experience by delivering professional, timely, and effective support through phone interactions.

Core Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.


• Respond to customer inquiries and provide accurate product and service information.


• Resolve customer complaints and escalates complex issues when necessary.


• Verify customer information and maintain accurate records.


• Complete call logs and reports in a timely manner.


• Identify customer concerns and communicate trends to management.


• Adhere to quality standards and customer service guidelines.

Required Background & Experience

• 1-2 years of experience in customer service, call center, or a related role


• Diploma or equivalent qualification


• Strong communication and interpersonal skills


• Good problem-solving and critical-thinking abilities


• Proficient in MS Office applications


• Customer-focused mindset


• Ability to work independently and collaboratively in a fast-paced environment