Customer Service Executive

Tanqeeb; Dubai; On-site; AED 56,000 - 78,000; Full time

Job summary

Tanqeeb is seeking a Customer Service Executive Logistics to manage customer communications related to shipments, deliveries, and logistics operations, ensuring timely updates and high service quality.

This permanent role located in Dubai involves coordinating with planning, dispatch, warehouse, and transport teams to resolve issues, handle escalations, and maintain accurate shipment records for optimal customer satisfaction.

Qualifications

• Bachelor's degree in business administration or related field.
• 1–4 years of experience in customer service, preferably in logistics or transportation.
• Experience with shipment tracking or transport coordination is an advantage.

Responsibilities

• Manage customer communication and provide timely updates on shipment and delivery status.
• Handle customer queries related to logistics operations, delays, and service issues.
• Address and resolve escalations in coordination with internal operations and transport teams.
• Ensure accurate and proactive communication regarding delivery timelines and exceptions.
• Coordinate with planning, dispatch, warehouse, and transport teams for issue resolution.
• Maintain high standards of service quality and customer satisfaction.
• Track shipments and provide real-time updates to customers as required.
• Maintain records of customer interactions, complaints, and resolutions.
• Identify recurring issues and support process improvements.
• Ensure adherence to service level agreements (SLAs) and company policies.

Skills

Communication

Customer handling

Problem solving

Logistics coordination

Multitasking

MS Office

Education

Bachelor's degree in business administration

Logistics / Supply Chain related

Tools

MS Office

Logistics tracking systems

Job description

Job Summary -Customer Service Executive Logistics is responsible for managing customer communications related to shipments, deliveries, and logistics operations. The role ensures timely updates, effective resolution of queries and escalations, and delivery of high service quality to ensure customer satisfaction.

Job Type: Permanent

Salary: 5K to 7K AED

Job Location: JAFZA

Key Responsibilities

• Manage customer communication and provide timely updates on shipment and delivery status
• Handle customer queries related to logistics operations, delays, and service issues
• Address and resolve escalations in coordination with internal operations and transport teams
• Ensure accurate and proactive communication regarding delivery timelines and exceptions
• Coordinate with planning, dispatch, warehouse, and transport teams for issue resolution
• Maintain high standards of service quality and customer satisfaction
• Track shipments and provide real-time updates to customers as required
• Maintain records of customer interactions, complaints, and resolutions
• Identify recurring issues and support process improvements
• Ensure adherence to service level agreements (SLAs) and company policies

Required Skills & Competencies

• Strong communication and interpersonal skills
• Customer handling and conflict resolution ability
• Good understanding of logistics and supply chain operations
• Ability to work under pressure and manage multiple queries
• Problem-solving and coordination skills
• Proficiency in MS Office and logistics tracking systems

Qualifications & Experience

Bachelor’s degree in business administration, Logistics, Supply Chain, or related field

1–4 years of experience in customer service, preferably in logistics or transportation industry

Experience with shipment tracking or transport coordination is an advantage