Logistics Customer Success Specialist

We One; Dubai; On-site; AED 56,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Job summary

We One in Dubai is seeking a Customer Service Executive to manage communications related to shipments, deliveries, and logistics operations, ensuring timely updates and high service quality to ensure customer satisfaction.

The role involves handling queries, resolving escalations with internal teams, and maintaining SLA compliance while tracking shipments and documenting interactions.

Qualifications

• Bachelor’s degree in business administration, logistics, supply chain, or related field.
• 1–4 years of experience in customer service, preferably in logistics or transportation.
• Experience with shipment tracking or transport coordination is an advantage.

Responsibilities

• Manage customer communication and provide timely updates on shipment and delivery status
• Handle customer queries related to logistics operations, delays, and service issues
• Address and resolve escalations in coordination with internal operations and transport teams
• Ensure accurate and proactive communication regarding delivery timelines and exceptions
• Coordinate with planning, dispatch, warehouse, and transport teams for issue resolution
• Maintain high standards of service quality and customer satisfaction
• Track shipments and provide real-time updates to customers as required
• Maintain records of customer interactions, complaints, and resolutions
• Identify recurring issues and support process improvements
• Ensure adherence to service level agreements (SLAs) and company policies

Skills

Communication

Conflict resolution

Logistics knowledge

Multitasking

Problem solving

MS Office

Education

Bachelor’s degree in business administration, Logistics, Supply Chain, or related field

Job description

We One in Dubai is seeking a Customer Service Executive to manage communications related to shipments, deliveries, and logistics operations, ensuring timely updates and high service quality to ensure customer satisfaction.

The role involves handling queries, resolving escalations with internal teams, and maintaining SLA compliance while tracking shipments and documenting interactions.