Customer Service Representative

EST Group; Dubai; On-site; AED 67,000 - 89,000; Full time

Benefits offered by this job

Competitive salary

Visa and medical insurance

Paid annual leave and public holidays

Training and career development

Positive and multicultural work 환경

Job summary

EST Group in Dubai is seeking a friendly, solution-oriented Customer Service Representative to be the first point of contact for customers.

You will respond to inquiries via phone, email, chat or in person, provide accurate information, resolve issues, and maintain detailed records.

The ideal candidate has a high school diploma or bachelor’s degree, fluent English, strong communication and problem-solving skills, and proficiency with MS Office and CRM systems.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Fluent in English; Arabic or other language skills are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, chat or in person.
• Provide accurate information about products, services and company policies.
• Resolve customer complaints or concerns efficiently and professionally.
• Maintain detailed records of customer interactions and transactions.
• Coordinate with other departments to address customer needs.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Stay updated on company products, services and promotions.
• Handle order processing, returns and exchanges as needed.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Fluent English

Customer focus

Education

High school diploma or bachelor’s degree

Tools

Microsoft Office

CRM systems

Job description

We are seeking a friendly professional and solution-oriented Customer Service Representative to join our team in Dubai. The ideal candidate will be the first point of contact for customers providing information resolving issues and ensuring an excellent customer experience.

Key Responsibilities

• Respond to customer inquiries via phone email chat or in person.
• Provide accurate information about products services and company policies.
• Resolve customer complaints or concerns efficiently and professionally.
• Maintain detailed records of customer interactions and transactions.
• Coordinate with other departments to address customer needs.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Stay updated on company products services and promotions.
• Handle order processing returns and exchanges as needed.

Requirements

• High school diploma or bachelors degree.
• Proven experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office and CRM systems.
• Fluent in English; Arabic or other language skills are a plus.
• Professional appearance and a customer-first attitude.
• Ability to work flexible hours including weekends or holidays.

Benefits

• Competitive salary.
• Visa and medical insurance.
• Paid annual leave and public holidays.
• Training and career development opportunities.
• Positive and multicultural work environment.