Customer Care Executive

Al Haktur IT Solutions; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Al Haktur IT Solutions in Dubai seeks a proactive Customer Care Executive to join our team. You will handle inquiries across phone, email, and chat, provide product information, and resolve issues to maintain strong client relationships.

The role emphasizes excellent English communication, problem-solving, and CRM proficiency, with opportunities to collaborate with technical, sales, and admin teams in a fast-paced environment.

Qualifications

• Bachelor's degree or diploma in Business Administration, Customer Service, or related field.
• 1-3 years of experience in customer service or similar role.
• Excellent verbal and written communication in English.
• Proficient with Microsoft Office and CRM systems.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Provide accurate information about products, services, and support procedures.
• Handle customer complaints professionally and resolve issues quickly.
• Follow up with customers to ensure concerns are addressed.
• Maintain records of customer interactions, requests, and resolutions.
• Coordinate with technical, sales, and admin teams to resolve issues.
• Assist customers with service questions, account information, and basic troubleshooting.
• Schedule customer appointments, demonstrations, or support sessions.
• Identify recurring concerns and communicate feedback to management.
• Maintain confidentiality of customer and company information.
• Meet customer service standards and improve overall experience.

Skills

Customer service

Client relationship management

Communication skills

Problem solving

Multitasking

Interpersonal skills

Attention to detail

Teamwork

Education

Bachelor's degree or diploma in Business Administration, Customer Service

Tools

CRM systems

Microsoft Office

Job description

Al Haktur IT Solutions is seeking a friendly, professional, and customer-focused Customer Care Executive to join its team in Dubai. This role is ideal for an individual with excellent communication and problem-solving skills who can understand customer needs, respond to inquiries, and provide timely assistance. The successful candidate will help maintain strong client relationships while supporting the company's commitment to quality service.

Key Responsibilities:

• Respond to customer inquiries through phone, email, chat, and other communication channels.
• Provide accurate information about company products, services, and support procedures.
• Handle customer complaints professionally and work toward quick and effective resolutions.
• Follow up with customers to ensure their concerns have been addressed satisfactorily.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Coordinate with technical, sales, and administrative teams to resolve customer issues.
• Assist customers with service-related questions, account information, and basic troubleshooting.
• Schedule customer appointments, demonstrations, or support sessions when required.
• Identify recurring customer concerns and communicate feedback to management.
• Maintain confidentiality of customer and company information.
• Meet customer service standards and contribute to improving the overall customer experience.

Requirements:

• Bachelor's degree or diploma in Business Administration, Customer Service, or a related field.
• 1-3 years of experience in customer service, client support, call center, or a similar role.
• Excellent verbal and written communication skills in English.
• Good knowledge of Microsoft Office applications and CRM systems.
• Strong interpersonal and relationship-building abilities.
• Excellent problem-solving and conflict-resolution skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Customer-focused attitude with patience and a positive approach.

Skills & Competencies:

• Customer service and client relationship management
• Excellent verbal and written communication
• Problem-solving and complaint resolution
• CRM and customer record management
• Time management and multitasking
• Active listening and interpersonal skills
• Professionalism and teamwork
• Attention to detail

Why Join Al Haktur IT Solutions?

At Al Haktur IT Solutions, strong customer relationships are an important part of delivering reliable technology solutions and professional services. This Customer Care Executive position in Dubai offers an excellent opportunity to develop your communication and customer service expertise, work with a dynamic team, and build a rewarding long-term career in a growing technology organization.