Customer Service Executive

Qqada HR Consulting; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Qqada HR Consulting in Dubai seeks a Customer Service Executive to manage inquiries and provide professional support throughout the customer journey. The successful candidate will communicate clearly and resolve issues with a solution-oriented approach.

You will handle phone, email, chat, and in-person interactions, maintain records, and coordinate with other departments to ensure a positive experience for every client.

Qualifications

• High school diploma or equivalent; a relevant degree is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Basic computer proficiency.
• Previous customer service experience is preferred.

Responsibilities

• Respond to customer inquiries through phone, email, chat, or in person.
• Resolve customer complaints and service issues promptly.
• Provide accurate information about products, services, and company policies.
• Maintain accurate customer records and interaction details.
• Coordinate with relevant departments to resolve customer concerns.
• Follow customer service standards and procedures.
• Follow up with customers when necessary to ensure satisfactory resolution.

Skills

Communication

Problem-solving

Interpersonal skills

Basic computer proficiency

Education

High school diploma

Relevant degree (advantage)

Tools

Computer basics

Job description

Job Summary:
We are seeking a customer-focused Customer Service Executive to manage customer inquiries, resolve concerns, and provide professional support throughout the customer experience. The ideal candidate will have strong communication skills and a solution-oriented approach.

Key Responsibilities:

• Respond to customer inquiries through phone, email, chat, or in person
• Resolve customer complaints and service issues promptly
• Provide accurate information about products, services, and company policies
• Maintain accurate customer records and interaction details
• Coordinate with relevant departments to resolve customer concerns
• Follow customer service standards and procedures
• Follow up with customers when necessary to ensure satisfactory resolution

Qualifications:

• High school diploma or equivalent; a relevant degree is an advantage
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Basic computer proficiency
• Previous customer service experience is preferred