Customer Service Executive

Magnet HR Tech Digital; Dubai; On-site; AED 90,000 - 180,000; Full time

Job summary

Magnet HR Tech Digital is seeking a proactive Customer Service Executive to bridge customer relations, sales, and marketing within our trading and marketing setups in the GCC region.

You will manage client communications, support campaigns, coordinate orders, and provide regular feedback to help optimize service quality and drive business growth. A graduate degree and 3–5 years of relevant experience are preferred.

Qualifications

• 3–5 years of proven experience across sales, marketing, and customer relationship management functions.
• Industry background in marketing and trading companies in the GCC region.
• Exceptional communication and negotiation skills with a customer-centric mindset.

Responsibilities

• Manage day-to-day client communications and maintain long-term corporate relationships.
• Assist in implementing marketing campaigns, identify new lead opportunities, and follow up on sales pipelines.
• Oversee customer orders from placement to delivery, coordinating with logistics, trading, and inventory teams.
• Gather customer feedback, analyze market trends, and compile regular reports for management to optimize service and marketing strategies.

Skills

Customer relations

Sales

Marketing

Communication

Negotiation

Problem solving

Education

Any graduate degree

Job description

We are seeking a proactive and results-driven Customer Service Executive with a strong background in commercial operations. The ideal candidate will bridge the gap between customer relations, sales, and marketing, ensuring high client satisfaction while actively driving business growth within our trading and marketing setups.

Key Responsibilities

• Customer Relationship Management: Manage day-to-day client communications, resolve inquiries efficiently, and maintain long-term corporate relationships.
• Sales & Marketing Support: Assist in implementing marketing campaigns, identifying new lead opportunities, and following up on sales pipelines.
• Order Coordination: Oversee customer orders from placement to delivery, coordinating closely with logistics, trading, and inventory teams.
• Feedback & Reporting: Gather customer feedback, analyze market trends, and compile regular reports for management to help optimize service quality and marketing strategies.

Candidate Requirements

• Education: Any graduate degree from a recognized university.
• Experience: 3 to 5 years of proven experience across sales, marketing, and customer relationship management functions.
• Industry Background: Mandatory experience within marketing and trading companies in the GCC region.
• Key Competencies: Exceptional communication and negotiation skills, strong problem-solving abilities, and a customer-centric mindset.

Skills: marketing,customer relationship management,sales