CRM Executive- Arabic Speaking

Validate; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Validate is seeking a proactive CRM Executive (Arabic speaking) to manage customer relationships, maintain accurate records, and support retention and satisfaction in the UAE.

You will update CRM data, follow up with customers via calls, emails, and messages, and generate reports to track interactions and sales activity. Strong communication, attention to detail, and CRM proficiency are essential.

Qualifications

• Experience with CRM, customer service or sales support.
• Strong verbal and written communication.
• Knowledge of UAE market is a plus.

Responsibilities

• Manage and update customer information in the CRM system.
• Follow up with existing and potential customers through calls, emails, and messages.
• Monitor inquiries, feedback, and complaints to ensure timely resolution.
• Support customer retention, engagement, and loyalty initiatives.
• Coordinate with sales and marketing to improve customer experience.
• Prepare CRM reports and track customer interactions and sales activities.
• Ensure all customer records are accurate and up to date.

Skills

Communication

Organization

Multitasking

Attention to detail

Tools

CRM software

Job description

We are looking for a proactive and customer-focused CRM Executive- Arabic Speaking to manage customer relationships, maintain accurate customer records, and support customer retention and satisfaction. The ideal candidate should have strong communication skills, attention to detail, and experience using CRM software.

Key Responsibilities

• Manage and update customer information in the CRM system.
• Follow up with existing and potential customers through calls, emails, and messages.
• Monitor customer inquiries, feedback, and complaints to ensure timely resolution.
• Support customer retention, engagement, and loyalty initiatives.
• Coordinate with the sales and marketing teams to improve customer experience.
• Prepare CRM reports and track customer interactions and sales activities.
• Ensure all customer records are accurate, organized, and up to date.

Requirements

• Previous experience in CRM, customer service, sales support, or a related field is preferred.
• Good verbal and written communication skills.
• Proficiency in MS Office and CRM software.
• Strong organizational and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines.
• Knowledge of the UAE market is an advantage.