Customer Service & Documentation Executive

Drop Express Air Cargo Services Co. LLC; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Drop Express Air Cargo Services Co. LLC in Dubai seeks a Customer Service & Documentation Executive to support shipping operations and documentation processes. The role emphasizes precise record-keeping, prompt customer communication, and coordination across departments.

The ideal candidate is detail-oriented, with good Excel skills and strong communication, ready for immediate joining. Freshers are welcome, and female candidates are preferred to reflect the company’s hiring profile.

Qualifications

• Experience in Customer Service and Documentation is preferred.
• Freshers with relevant knowledge are welcome to apply.
• Immediate joiners are preferred.
• Female candidates are preferred.
• Good communication and coordination skills.
• Good knowledge of Microsoft Excel and documentation procedures.
• Experience in Logistics, Cargo, or Courier services will be an advantage.

Responsibilities

• Handle customer service inquiries and provide timely assistance.
• Prepare, organize, and maintain shipping and logistics documentation.
• Coordinate with internal departments to ensure smooth operational processes.
• Maintain accurate documentation and update relevant records.
• Assist with customer communication regarding shipments and documentation.
• Support daily administrative and logistics-related activities.

Skills

Customer service

Documentation

Excel

Communication

Tools

Microsoft Excel

Job description

Drop Express Air Cargo Services Co. LLC is looking for a Customer Service & Documentation Executive to join its team in Dubai, United Arab Emirates. This opportunity is ideal for individuals who are passionate about customer service and documentation within the logistics, cargo, or courier industry. Fresh graduates with relevant knowledge are also encouraged to apply.

Key Responsibilities:

• Handle customer service inquiries and provide timely assistance.
• Prepare, organize, and maintain shipping and logistics documentation.
• Coordinate with internal departments to ensure smooth operational processes.
• Maintain accurate documentation and update relevant records.
• Assist with customer communication regarding shipments and documentation.
• Support daily administrative and logistics-related activities.

Requirements:

• Experience in Customer Service and Documentation is preferred.
• Freshers with relevant knowledge are welcome to apply.
• Immediate joiners are preferred.
• Female candidates are preferred.
• Good communication and coordination skills.
• Good knowledge of Microsoft Excel and documentation procedures.
• Experience in Logistics, Cargo, or Courier services will be an advantage.