Customer Service & Documentation Specialist - Logistics

Drop Express Air Cargo Services Co. LLC; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Drop Express Air Cargo Services Co. LLC in Dubai seeks a Customer Service & Documentation Executive to support shipping operations and documentation processes. The role emphasizes precise record-keeping, prompt customer communication, and coordination across departments.

The ideal candidate is detail-oriented, with good Excel skills and strong communication, ready for immediate joining. Freshers are welcome, and female candidates are preferred to reflect the company’s hiring profile.

Qualifications

• Experience in Customer Service and Documentation is preferred.
• Freshers with relevant knowledge are welcome to apply.
• Immediate joiners are preferred.
• Female candidates are preferred.
• Good communication and coordination skills.
• Good knowledge of Microsoft Excel and documentation procedures.
• Experience in Logistics, Cargo, or Courier services will be an advantage.

Responsibilities

• Handle customer service inquiries and provide timely assistance.
• Prepare, organize, and maintain shipping and logistics documentation.
• Coordinate with internal departments to ensure smooth operational processes.
• Maintain accurate documentation and update relevant records.
• Assist with customer communication regarding shipments and documentation.
• Support daily administrative and logistics-related activities.

Skills

Customer service

Documentation

Excel

Communication

Tools

Microsoft Excel

Job description

Drop Express Air Cargo Services Co. LLC in Dubai seeks a Customer Service & Documentation Executive to support shipping operations and documentation processes. The role emphasizes precise record-keeping, prompt customer communication, and coordination across departments.

The ideal candidate is detail-oriented, with good Excel skills and strong communication, ready for immediate joining. Freshers are welcome, and female candidates are preferred to reflect the company’s hiring profile.