Guest Services Associate

Miral Experiences; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Miral Experiences in Abu Dhabi is seeking a Customer Service Guest Services Associate to welcome guests, provide information about shows and facilities, and ensure a smooth entry experience across our world-class attractions.

You will handle ticket sales, cash handling, upsell opportunities, safety procedures, and lost-and-found duties, while delivering warm hospitality and contributing to efficient operations and memorable guest experiences.

Qualifications

• Higher secondary education or equivalent qualification.
• Minimum 1 year of operational experience in guest or customer service roles.
• Proficiency in English (spoken and written).
• Familiarity with basic computer operations.
• Strong interpersonal skills with a genuine desire to entertain and engage guests.
• Flexibility to adapt to changing guest needs and business requirements.
• Inherent respect for guests and unwavering integrity in all duties.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Process all ticket and product sales efficiently through a computerized POS system.
• Conduct cash transactions accurately while accepting multiple payment methods including cash, vouchers, and foreign currencies.
• Balance and reconcile cash registers diligently, ensuring precise beginning and end-of-shift reconciliations.
• Remit sales promptly and adhere strictly to company cash handling policies.
• Educate guests on current promotions, pricing, shows, and attractions with clarity and enthusiasm; upsell related services.
• Manage the lost and found counter according to company policy and participate in safety/emergency drills.
• Coordinate queue management and oversee turnstile operations to ensure smooth guest entry and exit.

Skills

English proficiency

Interpersonal skills

Basic computer skills

Flexibility

Integrity

Guest-focused

Cash handling awareness

Education

Higher secondary education

Tools

POS system

Job description

Job Description:

Join Us at Miral Experiences

Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether Youre seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role

Join our team as a Guest Services Associate and make every guest's visit to our leisure facilities an unforgettable experience. In this guest-facing role, you will be the first point of contact, ensuring seamless entry for all guests while providing warm, professional hospitality. You will actively engage each guest by delivering clear, helpful information about shows, attractions, and facilities to elevate their experience. Proactively sell and promote tickets, merchandise, and services using a POS system, while managing cash transactions with accuracy. Your initiative in resolving guest concerns or issues with integrity is essential to maintaining the highest standards of service. Additionally, you will contribute to safety protocols and operational efficiency by managing turnstiles, lost and found services, and emergency procedures. Drive profitability through upselling and cross-selling while fostering a positive and welcoming atmosphere. This dynamic role demands flexibility, customer-centricity, and adaptability—perfect for an energetic and service-minded professional.

What Youll Do

Guest Engagement

• Greet and welcome guests with warmth and professionalism, considering each guest's unique needs

Ticketing and Cash Services

• Process all ticket and product sales efficiently through a computerized POS system
• Conduct cash transactions accurately while accepting multiple payment methods including cash, vouchers, and foreign currencies
• Balance and reconcile cash registers diligently, ensuring precise beginning and end-of-shift reconciliations
• Remit sales promptly and adhere strictly to company cash handling policies

Guest Education & Sales

• Educate guests on current promotions, pricing, shows, and attractions with clarity and enthusiasm
• Proactively upsell and cross-sell services and products to generate additional revenue opportunities

Lost & Found & Safety Operations

• Manage the lost and found counter strictly according to company policy while ensuring safety and retrieval for items
• Act as a first responder during emergencies, implementing evacuation protocols when necessary
• Participate in regular (and real) evacuation drills to ensure readiness in critical situations

Operational Support

• Coordinate queue management systems to maximize flow and minimize guest inconvenience
• Oversee turnstile operations to ensure timely and secure guest entry and exit verification
• Distribute and complete guest satisfaction surveys using provided tablets, ensuring thorough data submission
• Ensure smooth operational flow across all guest services areas, including maintenance of guest-facing environments

Role Essential:

• Higher secondary education or equivalent qualification
• Minimum 1 year of operational experience in guest or customer service roles
• Proficiency in English (spoken and written)
• Familiarity with basic computer operations
• Strong interpersonal skills with a genuine desire to entertain and engage guests
• Flexibility to adapt to changing guest needs and business requirements
• Inherent respect for guests and unwavering integrity in all duties

Role Desirables:

• Experience in cash handling and POS system operations
• Proficiency in Arabic, Russian, Farsi, or Chinese

Shape The Future With Us

At Miral Experiences, we don't just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We're driven by passion, powered by innovation, and committed to excellence in everything we do. We're looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, theres a place for you at Miral Experiences.