Customer Service Associate Retail Marks And Spencer UAE

Al-Futtaim Automotive; Dubai; On-site; AED 15,000 - 25,000; Full time

Job summary

A leading retail company in Dubai is seeking a Customer Service Associate to deliver exceptional service, manage inventory, and assist with sales. This role requires strong communication and customer service skills, as well as experience in cash register operations. The successful candidate will also contribute to maintaining store standards and enhancing customer satisfaction in a dynamic environment. This is a full-time position with opportunities to grow within the organization.

Qualifications

• Candidates must have strong verbal communication to assist customers effectively.
• Experience in customer service is a key requirement.
• Attention to detail is necessary for maintaining store standards.
• Ability to handle cash register operations and transactions.

Responsibilities

• Provide exceptional customer service while managing inquiries and complaints.
• Maintain store standards and ensure a visually appealing environment.
• Participate in stock management and inventory processes.
• Engage in upselling and cross-selling efforts.

Skills

Strong verbal communication skills

Exceptional customer service skills

Attention to detail

Upselling and cross-selling ability

Education

Previous experience in customer-facing roles

Job description

Customer Service Associate Retail Marks And Spencer UAE

Job Description

Job Requisition ID: 174231

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

• The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
• You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.

What You Will Do

Customer Service & Complaint Handling

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and elevate issues as needed.

Visual Merchandising & Store Maintenance

• Ensure that the store is well‑organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.

Stock Management & Inventory

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

Sales Support (Upselling & Cross‑selling)

• Recommend products to customers based on their needs, focusing on upselling and cross‑selling.
• Stay updated on product information to make informed recommendations.

Cash Register Operation

• Operate the cash register, process transactions and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

Required Skills To Be Successful

• Strong verbal communication skills.
• Exceptional customer service skills.
• Attention to detail for maintaining store standards.
• Ability to engage in upselling and cross‑selling.

What Qualifies You For The Role

• Previous experience in customer‑facing roles, with a focus on providing excellent service.
• Strong verbal communication and interpersonal skills to interact with customers effectively.
• Ability to maintain high store standards, both in terms of product organization and cleanliness.
• Experience in operating cash registers and following cash handling procedures.

About Al‑Futtaim Retail

Al‑Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks & Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

Job Details

Role Level: Entry‑Level
Work Type: Full‑Time
Country: United Arab Emirates
City: Dubai
Company Website: https://www.alfuttaim.com/automotive/
Job Function: Others
Company Industry: Retail

What We Offer

About The Company

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