Customer Experience & Service Ops Associate

Careerfier; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Careerfier in Dubai is seeking a Customer Service / Service Operations professional to handle inquiries, process orders, coordinate schedules, and support service teams. The role emphasizes proactive collaboration and data-driven reporting.

You will work with technicians, drivers, and suppliers, maintain documentation, and help drive service improvements. Experience with CRM and MS Office is preferred; strong communication and organizational skills are essential.

Qualifications

• Excellent communication and customer-service mindset.
• Strong organizational and problem-solving abilities.
• Ability to work proactively and coordinate with cross-functional teams.

Responsibilities

• Handle customer inquiries, complaints, feedback, and follow-ups through calls, emails, and messages.
• Process customer orders, coordinate service schedules, and support resource planning.
• Monitor service providers' work orders and ensure timely completion.
• Coordinate spare parts inventory records, allocation, and stock control.
• Maintain service documentation, reports, and operational data analysis.
• Support and coordinate with technicians, installers, drivers, and service teams to achieve service targets.
• Assist with administrative tasks and service improvement projects.

Skills

Communication skills

Problem-solving

Team collaboration

Proactive work style

Tools

CRM systems

MS Office

Job description

Careerfier in Dubai is seeking a Customer Service / Service Operations professional to handle inquiries, process orders, coordinate schedules, and support service teams. The role emphasizes proactive collaboration and data-driven reporting.

You will work with technicians, drivers, and suppliers, maintain documentation, and help drive service improvements. Experience with CRM and MS Office is preferred; strong communication and organizational skills are essential.