Customer Service Agent

Star Services; Dubai; On-site; AED 156,000 - 257,000; Full time

Job summary

Star Services in Dubai is seeking a Customer Service Agent to handle daily transactions, invoicing, and customer follow-ups within a busy distribution environment.

This on-site role requires a University degree, at least 2 years in distribution (Expeditors), strong MS Word/Excel and WMS skills, fast typing, and bilingual communication to assist customers and coordinate with warehouse operations.

Qualifications

• Education: University Degree or equivalent.
• Experience: Minimum 2 years in the distribution department (Expeditors).
• Proficient with MS Word, MS Excel, and WMS.
• Typing speed of 30 wpm. Strong communication and accuracy.

Responsibilities

• Daily input of customer transactions (receipts/orders).
• Prepare and process invoices and billing breakdowns.
• Provide operational reports upon request.
• Coordinate with warehouse on shipments and inventory for customers.
• Produce monthly KPI reports for customers.

Skills

MS Word

MS Excel

WMS

Typing 30 wpm

Bi-lingual

Customer service

Inventory control

Distribution operations

Communication skills

Education

University Degree or equivalent

Tools

MS Office Suite

WMS software

Job description

Customer Service Agent

Working Hours 8:30 AM to 5:30 PM

Weekly Off Sunday

Work location- DWC Freezone, Jebel Ali, Dubai

Arabic Speakers preferred

Position: Customer Service Agent

Responsibilities: Customer Service:

Daily Input of customer transactions (Receipts / Orders/ )

Provides operational reports upon request.

Caters to special order requests from customers.

Prepares relevant documentation for transactions.

Prepares billing breakdown and raises invoices in CFIT monthly.

Supports team with backing up on other accounts when needed.

Communicates with customers on daily operations.

Escalates and aid in resolving operational issues.

Maintains an organized and accurate system inventory for customers.

Produces monthly KPI reports to be shared with customers.

Follows up with customers for invoice approvals.

Relationships:

Coordinates with Warehouse staff to receive and release shipments.

Maintains excellent working relationship with customers by proactively responding to all enquiries in a courteous and efficient manner.

Reports customer feedback to management, incl. any signs of dissatisfaction.

Liaison between customer and warehouse in administration of account.

Liaison between customer and office regarding invoicing and credit changes.

Clerical:

Provides support with other miscellaneous projects, filing, and research.

Oversees paperwork associated with orders and maintains corresponding files.

Maintains a current and accurate procedures manual detailing the desk side processes undertaken to manage accounts.

Qualifications: A. Education – University Degree or equivalent

Qualifications: B. Experience - Minimum 2 years of experience in the distribution department at Expeditors

Previous experience in inventory control and/or distribution operations

Fully proficient with various software applications (i.e.; MS Word, MS Excel, any WMS)

Typing – 30 wpm.

10-key by touch.

Displays ability to work independently with minimal supervision.

Proactively communicated and suggests solutions.

C. Knowledge/ Skills: General office knowledge, including telephone techniques and computer skills, in a customer service environment is required. Effective communication

skills and good hearing is required. Attention to detail is essential. Bi-lingual abilities a plus.

D. Special Requirements: Must have excellent work habits. Must pass a background check, if applicable in state, region, or geography.