Customer Service Agent

STAR Services; Abu Dhabi; On-site; AED 50,000 - 61,000; Full time

Job summary

STAR Services is seeking a Customer Service Agent to join on-site in Abu Dhabi, UAE. The role involves handling inquiries and complaints with a focus on service excellence, working in a fast-paced environment with rotational shifts.

Fluent Arabic and English are required, with Hindi/Urdu as an advantage. Prior customer service experience and basic CRM skills are preferred to support logistics, delivery, and e-commerce operations.

Qualifications

• Fluent Arabic & English required.
• Hindi/Urdu is an advantage.
• Customer service/call center experience preferred.
• Experience in logistics, delivery, mobility, or e-commerce is an advantage.
• Good communication, complaint-handling, and problem-solving skills.
• Basic computer/CRM skills.

Skills

Bilingual Arabic-English

Communication skills

CRM skills

Customer service

Hindi/Urdu (advantage)

Tools

CRM software

Job description

Hiring: Customer Service Agent

Location: Abu Dhabi, UAE
Salary: AED 4,500–5,500/month
Work: On-site | Rotational Shifts

Requirements:

• Fluent Arabic & English required
• Hindi/Urdu is an advantage
• Customer service/call center experience preferred
• Experience in logistics, delivery, mobility, or e-commerce is an advantage
• Good communication, complaint-handling, and problem-solving skills
• Basic computer/CRM skills

Working Schedule:

• 6 days/week
• 1 rotational day off
• 8 working hours/day + 1-hour break
• Rotating shifts based on business requirements
• May include evenings, weekends, and public holidays