Customer Service Agent (UAE Nationals only)

Careers at UAE; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Careers at UAE is seeking a Customer Service Agent to provide exceptional service to both internal and external customers. Responsibilities include processing orders, collaborating with various teams, and handling complaints effectively.

Ideal candidates should have a high school diploma, fluency in English, and proficiency in MS Office. Previous customer service experience is advantageous. Join us in Dubai for opportunities to develop personal and professional skills.

Qualifications

• High school diploma or higher.
• Fluent in English.
• Proficient in MS Office (intermediate level).
• Strong customer orientation with keen attention to detail.
• A collaborative team player.
• Previous experience in customer service is an advantage.

Responsibilities

• Provide exceptional customer service for internal and external customers.
• Process customer purchase orders and create sales orders.
• Act as the primary contact for customers, identifying their needs.
• Deliver transport-related instructions and information.

Skills

Fluent in English

Strong customer orientation

Attention to detail

Collaborative team player

Education

High school diploma or higher

Tools

MS Office

Job description

Customer Service Agent (UAE Nationals only)

Job Description

What you will do

• Provide exceptional customer service for both internal and external customers by:
  • Assisting with all types of requests from customers, including order bookings, complaint handling, and solution support
  • Securing the best supply solutions tailored to meet customer needs
  • Collaborating closely with sales, logistics, finance, and other stakeholders within JCI to ensure smooth daily operations
  • Continuously improving our internal processes and enhancing the daily experience of our customers

How you will do it

1. Sales Order Procedure
   • Process customer purchase orders and create sales orders
   • Work in partnership with sales representatives
   • Act as the primary contact for customers, identifying their needs and nurturing strong relationships
   • Ensure the best supply solutions are provided to customers
2. Purchase Order Requisitions (for specific business units only)
3. Shipping: Deliver transport-related instructions and other relevant information
4. Claims: Serve as the main point of contact for customers throughout the claims process

What you can learn

• A variety of soft skills related to customer service
• Master communication techniques
• Excel mentored training sessions
• Opportunities for personal and professional development through our programs

What we look for

• High school diploma or higher
• Fluent in English
• Proficient in MS Office (intermediate level)
• Strong customer orientation with keen attention to detail
• A collaborative team player
• Previous experience in customer service is an advantage