Customer Service Advisor - Arabic speaker (Abu Dhabi)

cnx; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Benefits offered by this job

Rotating shifts

On-site work

Job summary

Concentrix in Abu Dhabi is seeking an Arabic-speaking Customer Service Advisor to deliver high-quality telephone support to existing and potential customers.

You will handle inbound calls, identify cross-selling opportunities, and resolve issues while maintaining service standards. The role requires 1 year contact center experience, bilingual English and Arabic, and good Excel skills. Working 8 hours daily, 5 days weekly in rotating shifts; full-time, on-site at ARE Abu Dhabi.

Qualifications

• 1 year call/contact center experience in banking/financial/insurance/healthcare (telephonic preferred).
• Bilingual English (B2+) and Arabic.
• Good communication and interpersonal skills.
• Proficient PC use; MS Excel formulas.
• Graduate preferred in any stream; combination of education and experience may substitute for degree.
• Cheerful, patient, and courteous demeanor.
• Presentable with proactive and professional approach.
• Willing to work 8 hours/day, 5 days/week in rotating shifts.

Responsibilities

• Receive inbound calls from customers, prospects and non-customers while meeting call targets and quality standards.
• Provide high-quality customer service with accurate information and polite service, redirecting when appropriate.
• Identify and maximize selling and cross-selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuously learn about products, services, and procedures.
• Participate in outbound calling programs and other projects as required.
• Handle projects/tasks requested by management and perform transactions accurately.

Skills

Bilingual English-Arabic

Communication skills

Interpersonal skills

PC literacy

Education

Bachelor's degree or above

Tools

MS Excel

Job description

Customer Service Advisor - Arabic speaker (Abu Dhabi)

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify and maximize selling and cross-selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
• Perform customer transactions accurately and in an efficient manner.

Required Education, Skills and Qualifications

• Min. 1 year call/contact center experience within banking, financial, insurance or healthcare sector, preferably telephonic.
• A bilingual fluent English (B2 Level+) and Arabic speaker.
• Good communication and interpersonal skills.
• Competent use of PC, must be good at MS Excel formulas.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
• Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ARE Abu Dhabi - Building Khaleej Area

Time Type:

Full time