Customer Service Advisor

PwC; Dubai; Presencial; AED 180.000 - 280.000; Jornada completa

Descripción de la vacante

PwC in Dubai seeks a Customer Advisor – Associate to join a team of problem solvers delivering service from strategy to execution. You will greet visitors, manage passes, coordinate floor operations and support meeting room management with a focus on professional service standards.

The role requires 3+ years in customer service, fluency in English, and strong organizational and communication skills. On-site full-time position in UAE.

Formación

• A minimum of 3 years of experience in customer service related roles such as front desk or receptionist role.
• Experience with a professional services firm is an advantage.

Responsabilidades

• Greet visitors and manage passes with courteous, accurate service.
• Ensure visitors are comfortable, met, and directed to the correct room.
• Coordinate floor operations, meetings, and housekeeping tasks as needed.
• Fill CAFM form and report facilities/maintenance issues promptly.
• Check bookings, liaise with staff, and support floor host operations.
• Answer queries and act as liaison to various business areas.

Conocimientos

Customer service

Receptionist duties

Front desk

Office administration

Communication skills

Educación

High school diploma

Bachelor's degree

Herramientas

MS Excel

MS Word

Descripción del empleo

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Job Reference/ID: 1449859433

Job Description / Role:

As a Customer Advisor – Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

Key Responsibilities:

• Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
• Managing floor operations eg. cleaning, FM, meeting rooms, hourly floor checks
• Fills up the CAFM form/App for any facilities/maintenance issues
• Checks meeting room bookings day before for full day, wrong floor etc – liaise with staff directly or advises Central Floorhost. Deals with daily issues if EA cannot handle.
• Check occupancy against bookings on assigned floor/s
• Sits when not on cover at floor host receptions
• Manage Parking Validators Logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Perform general maintenance of the reception area
• Coordinate with Security where relevant
• Act in accordance with regulations
• Perform other administrative duties as required (eg. Issuing PwC access cards)
• Answer queries from visitors and callers, and refers them to the appropriate person
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met

Experience Required:

• A minimum of 3 years of experience in customer service related roles such as front desk or receptionist role
• Experience with a professional services firm is an advantage

Education Qualifications:

• High school certificate (or equivalent) or a Bachelor’s degree

Skills Required:

• Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm, friendly and professional demeanor
• Basic PC skills on excel and word
• Basic keyboard skills (at least 25 wpm)

Employment / Job Type: Full Time

Nationality: UAE National (Emiratisation)

About the Company:

PwC is a global professional services network offering audit, assurance, consulting, and tax services. The firm helps organizations and individuals create value by delivering industry focused solutions. They focus on building trust in society and solving complex problems through deep expertise and innovative technologies.

Company Industry: Professional Services

Department / Functional Area: Office Management

Closing Date: Not mentioned (apply as soon as possible)