Emiratization - Receptionist - Abu Dhabi Capital Center

Premier Inn Hotels LLC (UAE); Abu Dhabi; On-site; AED 40,000 - 70,000; Full time

Benefits offered by this job

Accommodation

Medical insurance (including dental)

Air tickets

Work life balance

Job summary

Premier Inn Hotels LLC (UAE) is seeking a hotel receptionist in Abu Dhabi to warmly welcome guests, handle reservations and inquiries, and ensure smooth front desk operations. The role requires strong customer service, attention to detail, and teamwork to support a high standard of hospitality.

Responsibilities include processing bookings, coordinating with departments, and upholding safety procedures while delivering a positive guest experience.

Qualifications

• Customer-oriented approach.
• Strong attention to details.
• Flexible, agile and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.

Responsibilities

• Greet and welcome guests, visitors, suppliers, answer calls with a warm, brand-aligned welcome.
• Answer guest queries and provide information on promotions, room prices, activities and events.
• Process reservations and cancellations accurately and efficiently, manage payments per cash handling procedures.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand online guest feedback and suggest improvements.
• Carry out general office duties (emails, filing) to ensure smooth reception operations.
• Communicate guest requests and complaints with all departments for smooth service delivery.
• Ensure guest safety in line with safety procedures and guidelines.

Skills

Customer-oriented approach

Strong attention to details

Flexible and able to work under压力

Independent and teamwork

Organizational skills

Exceptional customer service

Tools

Opera (PMS)

Job description

Abu Dhabi, United Arab Emirates | Posted on 13/08/2026

Main responsibilities include:

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest’s feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline.

Requirements

Customer-oriented approach

• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests

You must have /be-

• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS
• Arabic Language- speaking,writing and reading

We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a 'promote from within' culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.