Customer Care Representative Al Tayer Group Customer Service 06:30

AimGulf; Dubai; Sur place; AED 33 000 - 58 000; Plein temps

Résumé du poste

AimGulf in Dubai is seeking a customer service representative to warmly greet customers, answer phone inquiries and coordinate service bookings. The role requires a courteous demeanor and the ability to guide customers to the appropriate service advisor in a fast-paced environment.

You will participate in telemarketing campaigns, support reception duties, and help maintain a clean, professional reception area to uphold the company image.

Qualifications

• 1–2 years relevant experience.
• Customer service skills/certification is an advantage.
• Exposure to multicultural environment.
• Well groomed with pleasant personality.

Responsabilités

• Be part of Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.
• Welcome service customers, seat them and keep them comfortable until attended by the Service Advisor.
• Direct customers to the relevant adviser.
• Call customers to obtain follow-up feedback on their visits to ATM.
• Arrange for prompt service to reduce waiting time and enhance customer satisfaction.
• Support the reception in managing courtesy vehicles.
• Ensure cleanliness and hygiene in the reception area and uphold housekeeping standards.

Connaissances

Customer service

Multicultural environment

Well groomed appearance

Formation

High school certificate

Description du poste

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 28 October 2026

Job Reference/ID: 4608

Job Description / Role:

To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Key Responsibilities:

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
• Direct the customer to the relevant advisor who will attend to him
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Experience Required: 1-2 years relevant experience

Education Qualifications: High school Certificate

Skills Required:

• Customer service skills/ certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality

Employment / Job Type: Full Time

Nationality: UAE National (Emiratisation)

About the Company:

A Dubai family owned conglomerate with interests in automotive distribution, luxury and lifestyle retail, hospitality, perfumes and cosmetics. It represents international brands across the Middle East and employs teams in retail, sales, marketing, logistics and corporate functions.

Company Industry: Automotive

Department / Functional Area: Customer Service

Closing Date: Not mentioned (apply as soon as possible)