Customer Relationship

Sanso H; United Arab Emirates; On-site; AED 111,600 - 167,400; Full time

Job summary

Sanso H is looking for a Customer Relationship Officer (CRO) in the United Arab Emirates. You will serve as the primary liaison between the company and its clients, focusing on building relationships and resolving issues to improve customer satisfaction.

The ideal candidate will have a bachelor’s degree in business, at least 2-4 years of experience, and proficiency in CRM software. This full-time position offers a structured schedule with weekends off.

Qualifications

• Minimum 2-4 years of experience in customer relations.
• Ability to handle complex or escalated customer issues.

Responsibilities

• Address complaints and provide accurate information.
• Build and maintain long-term client relationships.
• Gather customer feedback and report on satisfaction levels.

Skills

Relationship management

Customer feedback analysis

Sales and upselling

Education

Bachelor's degree in business, marketing, or related field

Tools

CRM software

Job description

A Customer Relationship Officer (CRO) acts as the primary liaison between a company and its clients, focusing on building positive relationships, resolving issues, and boosting retention. They handle inquiries via phone, email, and in-person, while often managing sales, upselling, and gathering feedback to improve service.

• Addressing complaints, troubleshooting issues, and providing accurate information about products or services.

Relationship Management

• Building and maintaining strong, long-term relationships with clients to foster loyalty.
• Identifying new business opportunities, upselling, and cross-selling products to meet targets.

Feedback & Reporting

• Gathering customer feedback, maintaining records in CRM software, and reporting to management on customer satisfaction levels.
• Collaborating with internal departments (sales, marketing, product) to address client concerns efficiently.

Education & Experience Requirement

• A bachelor's degree in business, marketing, or a related field
• Min. 2-4 years of experience.
• Ability to handle complex, sensitive, or escalated customer issues.
• Department: CRD
• Role: Customer Relationship Officer
• Employment Status: Full time (On-Site)
• Duty Hours: 7:30am - 5:30pm (including Lunch Break)
  Depending Upon Projects and timelines meeting, employees might be asked to stay for long. (No overtime)
  Roasters (day shift Or Night Shifts)
• Working days: Monday To Friday (Saturday & Sunday is off)