Client Relationship & Retention Specialist

Sanso H; United Arab Emirates; On-site; AED 111,600 - 167,400; Full time

Job summary

Sanso H is looking for a Customer Relationship Officer (CRO) in the United Arab Emirates. You will serve as the primary liaison between the company and its clients, focusing on building relationships and resolving issues to improve customer satisfaction.

The ideal candidate will have a bachelor’s degree in business, at least 2-4 years of experience, and proficiency in CRM software. This full-time position offers a structured schedule with weekends off.

Qualifications

• Minimum 2-4 years of experience in customer relations.
• Ability to handle complex or escalated customer issues.

Responsibilities

• Address complaints and provide accurate information.
• Build and maintain long-term client relationships.
• Gather customer feedback and report on satisfaction levels.

Skills

Relationship management

Customer feedback analysis

Sales and upselling

Education

Bachelor's degree in business, marketing, or related field

Tools

CRM software

Job description

Sanso H is looking for a Customer Relationship Officer (CRO) in the United Arab Emirates. You will serve as the primary liaison between the company and its clients, focusing on building relationships and resolving issues to improve customer satisfaction.

The ideal candidate will have a bachelor’s degree in business, at least 2-4 years of experience, and proficiency in CRM software. This full-time position offers a structured schedule with weekends off.