Customer Relations Officer

Seven Club; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Seven Club is seeking a Customer Relationship Officer in Dubai to elevate the member experience. The CRO will build strong relationships, handle inquiries and complaints, and promote premium services, delivering personalized service.

The role emphasizes resolving issues efficiently and maintaining high service standards to drive member satisfaction and long-term retention across the club.

Qualifications

• Bachelor's degree in hospitality, customer service, business, or a related field (preferred).
• 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Conflict resolution and problem-solving skills.
• High emotional intelligence and empathy.
• Proficiency in customer relationship management (CRM) software and office tools.
• Background in the fitness, hospitality, or service industry is a plus.

Responsibilities

• Build strong relationships with club members and respond to inquiries and complaints.
• Promote premium services and upsell where appropriate.
• Deliver personalized service to members and resolve issues effectively.
• Foster member satisfaction and retention through proactive engagement.

Job description

Role Overview

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.

Qualifications

Bachelor's degree in hospitality, customer service, business, or a related field (preferred).

• At least 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Conflict resolution and problem-solving skills.
• High emotional intelligence and empathy.
• Proficiency in customer relationship management (CRM) software and office tools.
• Background in the fitness, hospitality, or service industry is a plus.