Customer Relationship Officer

ADIB - Abu Dhabi Islamic Bank; Sharjah; On-site; AED 73,000 - 134,000; Full time

Job summary

ADIB – Abu Dhabi Islamic Bank in Sharjah is seeking a Customer Relationship Officer to manage deposit and finance accounts, ensure proper forms, KYC compliance, and promote ADIB’s products.

The role covers service delivery, staff coordination, training and appraisal, and support to branch management for budget targets, process improvements, and adherence to policies and procedures.

Qualifications

• Broad knowledge of ADIB’s Retail Banking products & services.
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
• Good knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all the Regulations issued by Central Bank of UAE.
• General awareness of competitors in the local market.
• Fair knowledge of service standards.
• Training skills and sales skills.
• Management Information skills.
• Computer skills.

Responsibilities

• Opening and closing of deposit accounts and handling inquiries with proper KYC compliance.
• Maintaining customer files for finance products, processing applications and approvals.
• Sales: manage service delivery, cross-sell ADIB’s products and promote the bank image.
• Staff management and coordination: supervise, plan training and appraisal.
• Perform other tasks as directed by Management.

Skills

Broad knowledge of ADIB Retail Banking

UAE banking regulations

Central Bank regulations knowledge

Competitor awareness

Service standards

Training skills

Sales skills

Management Information skills

Computer skills

Team coordination

Tools

CRM systems

MS Office

Job description

Job Description:

Role: Customer Relationship Officer

Location: Sharjah

Role Purpose:

Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities of the role:

RESPONSIBILITIES:

• 1. Deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
• 2. Finance account documentation. Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
• 3. Sales-Management of service delivery. Sell and cross sell ADIB’s products and promote ADIB’s image
• 4. Staff Management and coordination. Management of subordinates, plan their training and appraisal.
• 5. Perform other task specified by Management.

Results Required:

• 1. Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
• 2. Continuous Improvement – Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year
• 3. Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
• 4. Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.

Specialist Skills / Technical Knowledge Required for this role:

• 1. Broad knowledge of ADIB’s Retail Banking financial products & services
• 2. Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• 3. Good Knowledge of UAE banking practices, regulations & risks
• 4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• 5. General awareness of competitors in the local market
• 6. Fair knowledge of service standards
• 7. Training skills 8. Sales skills
• 9. Management Information skills
• 10. Computer skills

Requirements: