Customer Operations Coordinator, Support

Remotedxb; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Competitive Salary & Equity Package

Health Insurance (includes option with

401k

Paid Maternity/Paternity Leave (12 + 3

Flexible/unlimited PTO

Home Office Stipend

Job summary

Canvas Medical is seeking a customer-focused Support Specialist to join our team in Dubai. You will handle account unlocks, staff provisioning, and permission changes for customer organizations, and verify data state with read-only queries against client databases.

You will triage tickets from Slack, email, and web forms, categorize urgency and impact, and route complex issues to senior specialists with clear context.

Qualifications

• 1+ years in a support, operations, or customer-facing role.
• Basic familiarity with web applications and SaaS platforms.
• Strong written communication skills.
• Organized and process-oriented with good prioritization instincts.
• Willingness to learn SQL, REST APIs, and log analysis tools.

Responsibilities

• Handle account unlocks, staff provisioning, and permission changes for customer organizations.
• Verify data state using read-only queries against customer databases.
• Triage incoming tickets from Slack, email, and web forms using established runbooks.
• Categorize and prioritize tickets by urgency and impact.
• Route complex or technical issues to senior specialists with clear context.
• Build foundational knowledge of Canvas platform configuration and clinical workflows.
• Respond to straightforward customer inquiries with clear, empathetic communication.

Skills

Web apps

SaaS platforms

Written communication

Organization & prioritization

SQL

REST APIs

Log analysis

Tools

Log analysis tools

Job description

About the Company

Canvas Medical is accelerating everyday medicine with an EMR platform built for healthcare automation. We create modern, elegant front- and back-end tooling to enable new ways for developers and clinicians to integrate data, automate workflows, and collaborate to solve healthcare's toughest challenges.

Responsibilities

• Handle account unlocks, staff provisioning, and permission changes for customer organizations
• Verify data state using read-only queries against customer databases
• Triage incoming tickets from Slack, email, and web forms using established runbooks
• Categorize and prioritize tickets by urgency and impact
• Route complex or technical issues to senior specialists with clear context
• Build foundational knowledge of Canvas platform configuration and clinical workflows
• Respond to straightforward customer inquiries with clear, empathetic communication

Requirements

• 1+ years in a support, operations, or customer-facing role
• Basic familiarity with web applications and SaaS platforms
• Strong written communication skills
• Organized and process-oriented with good prioritization instincts
• Willingness to learn SQL, REST APIs, and log analysis tools

Preferred Qualifications

• Prior healthcare experience
• Familiarity with EMR systems, clinical terminology, or healthcare billing
• Experience in a technical support environment

Benefits

• Competitive Salary & Equity Package
• Health Insurance (includes option with 100% family coverage)
• 401k
• Paid Maternity/Paternity Leave (12 weeks)
• Flexible/unlimited PTO
• Home Office Stipend