EDI Experience Manager

Remotedxb; Dubai; On-site; AED 200,880 - 301,320; Full time

Job summary

Remotedxb is seeking a healthcare IT specialist with a rehab clinician background to support EDI and enrollment operations. You will develop a deep understanding of clearinghouse capabilities and respond to customer inquiries.

In this role you will provide ongoing EDI help desk support, represent topics in onboarding meetings, and audit processes to identify AI-enabled workflow improvements while assisting engineering ticket workflows.

Qualifications

• Experience as a Rehab Clinician (SLP, OT, PT, COTA, or PTA).
• Highly analytical mindset with superior troubleshooting and testing abilities.
• High proficiency in MS Excel.

Responsibilities

• Develop and maintain a deep understanding of RCM/Clearinghouse capabilities to respond to customer inquiries
• Provide ongoing support via the EDI help desk platform for clearinghouse rejections and EDI rules
• Represent EDI/Enrollment topics directly to clients in onboarding and ad hoc meetings
• Audit existing processes to identify opportunities to use AI to accelerate EDI workflows
• Support EDI engineering ticket creation, review, and prioritization

Skills

Rehab Clinician experience

Analytical mindset

Troubleshooting

Tools

MS Excel

Job description

Responsibilities

• Develop and maintain a deep understanding of RCM/Clearinghouse capabilities to respond to customer inquiries


• Provide ongoing support via the EDI help desk platform for clearinghouse rejections and EDI rules


• Represent EDI/Enrollment topics directly to clients in onboarding and ad hoc meetings


• Audit existing processes to identify opportunities to use AI to accelerate EDI workflows


• Support EDI engineering ticket creation, review, and prioritization

Requirements

• Experience as a Rehab Clinician (SLP, OT, PT, COTA, or PTA)


• Highly analytical mindset with superior troubleshooting and testing abilities


• High proficiency in MS Excel

Preferred Qualifications

• Prior startup and/or B2B SaaS technology organization experience


• Experience in clinical development or medical billing operations


• 1-3 years of experience on a Support or CX Team

About the Company

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve.