Customer Management Officer

Al Ramz PJSC (ALRAMZ:UH); Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Al Ramz Capital L.L.C in Dubai seeks an Arabic-speaking Customer Service Officer to join our growing team. The incumbent will act as the first point of contact with the clients and the channel through which the clients deal with Al Ramz.

Your role will mainly be to liaise with clients and provide unparalleled client service to both existing and prospective clients.

Qualifications

• Minimum two years of experience in a trading or brokerage institution as a Customer Service Representative or relevant.
• Excellent communication skills in Arabic and English.
• Bachelor's Degree in Business Administration or Marketing.
• Desirable: Master's degree or professional qualifications.

Responsibilities

• Respond to inquiries from existing and prospective clients and meet all customer requirements in compliance with established policies, procedures and standards.
• Respond to concerns and complaints from existing and prospective customers to achieve a mutually satisfactory solution that should be in consonance with prescribed internal and external rules and regulations.
• Follow up with existing client on their current portfolios and future requirement.
• In coordination with the Business Development Manager, use the various marketing and business development techniques to identify and obtain new clients to meet assigned acquisition and retention targets.
• Cooperate and follow the general business plans, methodology, goals and targets of the Department.
• Deal directly with the clients on routine account administration.
• Open accounts, update client data, request and verify the availability and transfer of funds between the client personnel account and Al Ramz for the purpose of trading.
• Act responsibly in identifying customers’ needs and respond by providing a high value customer experience.
• Act as the first point of contact for customers and liaise with Brokerage department on customer needs and follow up.
• Facilitate appropriate measures to ensure consistent, timely and accurate delivery of services to assigned clients.
• Maintain records and logs of customer requirements, communications, changes on accounts and transactions; provide and prepare weekly reports on status of client accounts.

Skills

Arabic language

English language

Customer service

Communication skills

Analytical thinking

Teamwork

Education

Bachelor's degree in Business Administration/Marketing

Master's degree (desirable)

Job description

Al Ramz Capital L.L.C is seeking for an Arabic-speaking Customer Service Officer to join our growing team, the job location is our Dubai office branch. The incumbent will act as the first point of contact with the clients and the channel through which the clients deal with Al Ramz.

Your role will mainly be to liaise with clients and provide unparalleled client service to both existing and prospective clients.

Key Responsibilities:

• Respond to inquiries from existing and prospective clients and meet all customer requirements in compliance with established policies, procedures and standards.
• Respond to concerns and complaints from existing and prospective customers to achieve a mutually satisfactory solution that should be in consonance with prescribed internal and external rules and regulations.
• Follow up with existing client on their current portfolios and future requirement.
• In coordination with the Business Development Manager, use the various marketing and business development techniques to identify and obtain new clients to meet assigned acquisition and retention targets.
• Cooperate and follow the general business plans, methodology, goals and targets of the Department.
• Deal directly with the clients on routine account administration.
• Open accounts, update client data, request and verify the availability and transfer of funds between the client personnel account and Al Ramz for the purpose of trading.
• Act responsibly in identifying customers’ needs and respond by providing a high value customer experience.
• Act as the first point of contact for customers and liaise with Brokerage department on customer needs and follow up.
• Facilitate appropriate measures to ensure consistent, timely and accurate delivery of services to assigned clients.
• Maintain records and logs of customer requirements, communications, changes on accounts and transactions; provide and prepare weekly reports on status of client accounts.

Qualifications:

• Mandatory to hold a minimum of Bachelor’s Degree in Business Administration, Marketing
• Desirable: Master’s Degree or professional qualifications
• Minimum two (2) years of experience in a trading or brokerage institution as a Customer Service Representative or relevant
• Good financial and stock market trading business knowledge
• Ability to build and maintain good rapport with internal and external partners and handle situations with confidence, tact and resourcefulness.
• Excellent communication skills, both Arabic and English are a must
• Strong analytical, innovative, problem solving and interpretative skills.
• Highly collaborative team player with the ability to build relationships with clients and multiple teams.
• High level of integrity, ownership and accountability

Considering the high volumes of applications we receive, only shortlisted candidates for interviews will be contacted.