Customer Relationship Officer

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

ADIB – Abu Dhabi Islamic Bank is seeking a Customer Relationship Officer for the BR-Al Qusais Branch in Dubai. You will manage deposit and finance product queries, ensure KYC compliance, and maintain customer files while delivering warm, high-quality service to clients.

You will sell and cross-sell ADIB’s financial products, support branch sales targets, and coordinate staff activities including training and appraisals.

Qualifications

• Broad knowledge of ADIB’s Retail Banking products and services.
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
• Good knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all Central Bank of UAE regulations.
• General awareness of competitors in the local market.
• Fair knowledge of service standards.
• Training skills.
• Sales skills.
• Management information skills.

Responsibilities

• Deposit account documentation.
• Handle inquiries related to deposit accounts; open/close accounts; complete forms; observe KYC and CB instructions.
• Finance account documentation.
• Handle inquiries related to finance and covered cards; maintain customer files; prepare finance applications; obtain approvals; input data.
• Sales: manage service delivery; sell and cross-sell ADIB’s products; promote ADIB’s image.
• Staff management and coordination; plan training and appraisal of subordinates.
• Perform other tasks as specified by Management.

Skills

Retail banking products

ADIB policies & procedures

UAE banking regulations

Central Bank of UAE regulations

Customer service

Sales skills

Management information

Training skills

Cross-selling

Job description

Job Description:

Role: Customer Relationship Officer

Location: BR-Al Qusais Branch, Dubai

Role Purpose:

Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities of the role

RESPONSIBILITIES:

Deposit account documentation.

Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation.

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales-Management of service delivery.

Sell and cross sell ADIB’s products and promote ADIB’s image

Staff Management and coordination.

Management of subordinates, plan their trainingand appraisal.

Perform other task specified by Management.

Results Required

1. Achieving Monthly Budget -Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
2. Continuous Improvement –Assist CRM toRecommend workflow changes leading to process improvements to the branch manager at least once a year
3. Internal Audit & ICD Comments -Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.

Specialist Skills / Technical Knowledge Required for this role:

1. Broad knowledge of ADIB’s Retail Banking financial products & services
2. Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
3. Good Knowledge of UAE banking practices, regulations & risks
4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
5. General awareness of competitors in the local market
6. Fair knowledge of service standards
7. Training skills
8. Sales skills
9. Management Information skills